DigitalOcean is Hiring Associate Cloud Support Engineer

Associate Cloud Support Engineer – DigitalOcean | Hyderabad (Hybrid)

Company: DigitalOcean
Role: Associate Cloud Support Engineer
Location: Hyderabad, India
Employment Type: Full-time
Work Model: Hybrid
Follow Us: @Instagram

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About the Role

DigitalOcean is looking for a passionate and technically skilled Associate Cloud Support Engineer to join their Cloud Support Core Team in Hyderabad. In this role, you'll provide expert support for core infrastructure components like Droplets, VPC, Block Storage, and Object Storage, ensuring seamless customer experiences and efficient issue resolution.

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What You’ll Do

• Support customers by resolving technical support tickets and ensuring high CSAT
• Troubleshoot and resolve complex cloud infrastructure issues
• Deliver technical support for core DigitalOcean services (Droplets, Load Balancers, DNS, Block Storage, Spaces)
• Collaborate with engineering and product teams on new feature rollouts and improvements
• Train and mentor new team members and junior engineers
• Drive process improvements and document troubleshooting procedures
• Handle incident management, including internal coordination and public communication
• Identify root causes, document resolutions, and assist with customer education

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What You’ll Need

• Strong expertise in Linux (Debian/Ubuntu) systems
• Solid understanding of cloud networking, DNS, HTTP, SSL/TLS
• Experience with cloud platforms (DigitalOcean, AWS, GCP, etc.)
• Excellent communication and troubleshooting skills
• Familiarity with tools like cURL, traceroute, dig, CORS debugging
• Knowledge of CRM systems like Salesforce and Jira
• Experience with Django, Cpanel, WordPress, Node.js a plus
• Certifications like CompTIA Linux+/Network+/Cloud+ are preferred
• Previous experience in Customer Success, Solutions Architecture, or similar technical roles

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Why Join DigitalOcean?

• Work with Purpose: Help simplify the cloud for developers and AI innovators
• Career Growth: Resources like LinkedIn Learning and reimbursement for certifications
• Health & Wellness: Competitive benefits including EAP and flexible time off
• Rewarding Culture: Bonus opportunities and stock options available
• Inclusive Workplace: DigitalOcean fosters diversity and equal opportunity across all demographics

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Tags
#CloudSupportEngineer #LinuxJobs #DevOpsSupport #DigitalOcean #HyderabadJobs #HighCPCJobs #TechSupport #CloudCareers #ObjectStorage #CloudInfrastructure