ChargePoint is Hiring! ⚡

Position: Associate Technical Support Engineer
Location: Bangalore, India
Type: Full-time
Experience: Fresher – 1 Year
Reports To: Senior Manager, Technical Support

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About ChargePoint

ChargePoint (NYSE: CHPT) is leading the electric vehicle (EV) revolution, powering one of the world’s largest EV charging networks. Since our founding in 2007, we’ve been dedicated to making the transition to electric mobility seamless for businesses, fleets, and drivers.

We foster a positive and productive work environment guided by our values:

• Be Courageous 💪
• Charge Together ⚡
• Love Our Customers ❤️
• Operate with Openness 🌐
• Relentlessly Pursue Awesome 🚀

Join our mission to shape the future of e-mobility!

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What You’ll Be Doing

As an Associate Technical Support Engineer, you’ll provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions. Your day-to-day will include:

• Technical Support: Troubleshoot and resolve network and software issues.
• Customer Support: Clearly communicate technical solutions in a user-friendly and professional manner.
• Collaboration: Work with field technicians, product teams, and engineering teams on major customer issues.
• Analysis: Compile, pull, and parse network logs for root cause analysis.
• Problem Solving: Adjust network configurations and apply software solutions.

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What You’ll Bring

• Customer Focus: Commitment to exceptional support and customer satisfaction.
• Analytical Skills: Advanced troubleshooting and complex issue resolution abilities.
• Technical Knowledge: Understanding of networking fundamentals (TCP/IP, M2M communications).
• Communication: Ability to convey complex concepts clearly in both written and verbal formats.
• Collaboration: Proven experience in cross-functional teamwork and holding others accountable.
• Adaptability: Ability to thrive in a fast-paced environment and handle change effectively.
• Attention to Detail: Ability to create documentation, test plans, and knowledge articles.

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Requirements

• Education: BCA/B.Sc or a technical degree.
• Experience: Fresher or 1 year of technical support experience.
• Communication: Excellent English skills are a must.
• Technical Skills:
  • Networking fundamentals (TCP/IP, M2M)
  • Cloud-based platform support
  • CRM tools like Salesforce
  • Bug management tools like Jira
  • Knowledge of computer systems and mobile devices
• Certifications: Microsoft, Linux, networking certifications are a plus.

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Additional Information

• Work Location: Bangalore Office
• Shift: Complete night shift
• Support: International customers (voice process)

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Tags

#ChargePoint #TechnicalSupport #BangaloreJobs #EVRevolution #NetworkingJobs #TechCareers #FreshersHiring #OpenToWork #CareerOpportunities #CustomerSupport