Associate Technical Support Engineer at ChargePoint | Bangalore, India

About ChargePoint

ChargePoint (NYSE: CHPT) is one of the world’s leading EV charging network providers, delivering hardware, software, and mobile solutions across North America and Europe.
With electric vehicles expected to make up nearly 30% of new vehicle sales by 2025 and 50% by 2040, ChargePoint is at the forefront of the electric mobility revolution, empowering businesses, fleets, and drivers to transition to an all-electric future.

Founded in 2007, ChargePoint is shaping the future of sustainable transportation through innovation, scalability, and clean technology.

---

Role: Associate Technical Support Engineer

Location: Bangalore, India
Department: Industrial Support
Employment Type: Full-Time

---

About the Role

As an Associate Technical Support Engineer, you’ll be the first line of defense in supporting ChargePoint’s enterprise customers. You’ll handle technical troubleshooting, case resolution, and product support for EV charging stations—helping maintain a world-class network of sustainable transportation systems.

You’ll work closely with global teams to diagnose, debug, and resolve software and hardware issues while developing hands-on experience with EV charging technology and cloud platforms.

---

Key Responsibilities

• Respond to customer inquiries via voice and email channels.
• Troubleshoot and debug ChargePoint software and hardware.
• Manage and resolve cases through a ticketing system, ensuring SLA adherence.
• Research, document, and share technical solutions through Knowledge Management (KM).
• Collaborate with cross-functional teams to drive issue resolution.
• Create or update knowledge base articles for internal and customer use.
• Escalate complex cases to higher-level engineering teams when needed.

---

What You’ll Bring

• Strong customer service and communication skills (voice support experience preferred).
• Ability to troubleshoot technical issues efficiently and explain solutions clearly.
• Team-oriented attitude, with a focus on collaboration and continuous learning.
• Excellent time management and adaptability in a dynamic work environment.
• Proactive problem solver with a strong sense of accountability and ownership.

---

Preferred Skills

• Understanding of networking fundamentals (TCP/IP, M2M communications).
• Exposure to cloud-based platforms and remote device management.
• Familiarity with computer systems, mobile devices, and related technologies.
• Additional certifications in Microsoft, Linux, or networking are a plus.

---

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
• Excellent spoken and written English communication skills.
• Willingness to work in European time zones as required.

---

Why Join ChargePoint

• Be part of a Fortune 500 company shaping the future of electric mobility.
• Work with cutting-edge EV technology in a global environment.
• Collaborate with teams passionate about innovation and sustainability.
• Opportunities to grow and learn through continuous development and mentorship.

---

High-CPC SEO Keywords

• EV Charging Jobs in Bangalore
• Technical Support Engineer Jobs 2025
• ChargePoint Careers India
• Electric Vehicle Support Engineer Jobs
• Customer Support Engineering Jobs in Tech
• EV Infrastructure Jobs
• Sustainable Energy Careers

---

Hashtags

#ChargePoint #EVJobs #TechnicalSupport #BangaloreJobs #ElectricVehicles #SustainableTech #CustomerSupport #CloudSupport #HiringNow #CleanEnergy #TechJobsIndia #HighCPCJobs