ChargePoint Hiring Fresher Associate Technical Support Engineer

Associate Technical Support Engineer
Company: ChargePoint (NYSE: CHPT)
Location: Bangalore, India
Experience: Fresher or 0–1 Year
Employment Type: Full-Time

About ChargePoint
ChargePoint is a global leader in electric vehicle (EV) charging, operating one of the world’s largest EV charging networks. Founded in 2007, we focus on helping businesses, fleets, and drivers transition to electric mobility with a range of hardware, software, and mobile solutions. With an emphasis on innovation and sustainability, ChargePoint is building the future of e-mobility.

Role Overview
As an Associate Technical Support Engineer, you’ll troubleshoot hardware/software issues, configure networks, and work closely with product, field, and engineering teams. Your goal will be to resolve complex customer problems and enhance EV charging support systems.

Responsibilities

• Diagnose and resolve technical, software, and network issues
• Assist field technicians with installation and hardware troubleshooting
• Adjust network configurations and verify system integrity
• Pull and analyze station/network logs for issue resolution
• Collaborate with product and engineering teams on major customer issues
• Document resolutions and contribute to internal knowledge base
• Drive customer satisfaction through clear and concise communication

Required Skills & Qualifications

• Bachelor’s degree (BCA, B.Sc, MCA, M.Sc) or equivalent in a technical field
• Strong written and spoken English communication
• Networking knowledge (TCP/IP, M2M communications)
• Familiarity with cloud-based platforms and support tools
• Hands-on knowledge of Windows, Linux, and mobile OS platforms
• Experience using CRM tools such as Salesforce
• Familiar with bug tracking systems (e.g., Jira)
• Ability to write technical support documentation and knowledge articles
• Proactive, customer-focused, and able to work independently

Preferred Skills

• Certifications in Microsoft, Linux, or networking
• Exposure to supporting international customers in a voice process
• Ability to interpret site drawings, specs, and technical diagrams
• Familiarity with supportability testing and incident management
• Knowledge of DevOps practices and troubleshooting integrations

Soft Skills

• Strong problem-solving mindset
• Adaptability to shifting priorities and work environments
• Ability to communicate complex ideas simply
• Cross-functional collaboration and accountability
• Eagerness to contribute to product improvement

Must-Haves

• Fresher or up to 1 year of technical support experience
• Willingness to work night shifts
• Willingness to work from the Bangalore office
• Comfortable with international voice-based customer support
• Sound understanding of networking basics

Why Join ChargePoint?

• Work with a pioneer in the clean energy and EV charging industry
• Exposure to innovative technologies in the green energy sector
• Inclusive and collaborative company culture
• Career growth opportunities in a fast-paced tech environment
• Work with global teams and international customers

High-CPC Keywords:
Technical Support Engineer Bangalore, EV charging support jobs, Networking jobs India, Cloud platform support, IT hardware/software troubleshooting, Remote support engineer jobs, CRM Salesforce tech support, Voice process engineer jobs

#Tags
#TechnicalSupportEngineer #NetworkingJobs #EVChargingCareers #ChargePointJobs #TechSupportBangalore #FresherITJobs #CloudSupport #VoiceProcessJobs #CRMEngineer #ElectricVehicles