Canonical Hiring Fresher Associate Linux Support Engineer

Canonical – Associate Linux Support Engineer (Remote, Asia Pacific & Bangalore)
Location: Remote – Asia Pacific, Bangalore
Experience Level: Entry to Mid-Level
Employment Type: Full-Time

About Canonical:
Canonical is a world-leading provider of open-source software solutions and the company behind Ubuntu, one of the most widely used Linux distributions globally. Our technology powers innovation in public cloud, AI, data science, IoT, and engineering solutions for top enterprises worldwide. With over 1,100 team members in 75+ countries, we are pioneers in distributed global collaboration.

Role Overview:
We are hiring an Associate Linux Support Engineer to deliver enterprise-grade technical support for customers leveraging Ubuntu and open-source platforms. This position offers hands-on exposure to Linux server administration, cloud infrastructure troubleshooting, and containerization technologies while working alongside some of the most talented engineers in the open-source industry.

Key Responsibilities:

• Provide remote technical support for Ubuntu and other open-source technologies
• Troubleshoot Linux kernel crashes, OS configuration issues, and cloud infrastructure incidents
• Support cloud environments including AWS, Azure, and GCP as needed
• Manage customer cases from problem identification to resolution in accordance with SLA commitments
• Create and maintain knowledge base articles and documentation
• Collaborate with global engineering teams to solve complex technical challenges
• Implement best practices for security, network performance, and system optimization
• Participate in a weekend rotation to provide 24/7 support coverage

Required Skills & Qualifications:

• Strong academic background in Computer Science, MIS, Electrical Engineering, or related field
• Hands-on experience with Linux troubleshooting (logs, stack traces, configuration files)
• Knowledge of at least two of the following:
  • Linux server administration
  • Networking (firewalling, bonding, bridging, MTU, NFS tuning)
  • Programming in Bash, Python, Go, Perl, or similar
  • Virtualization/Cloud (KVM, VMware, provisioning, orchestration)
• Excellent written and verbal communication skills in English
• Ability to work independently in a remote, distributed environment

Preferred Skills:

• Experience with virtualization platforms (KVM, VMware, VirtualBox)
• Familiarity with containerization (Docker, Kubernetes)
• Contributions to open-source communities or projects

Benefits:

• Competitive salary with annual performance reviews
• USD 2,000 annual learning & development budget
• Annual bonus program and recognition rewards
• Paid holiday, maternity, and paternity leave
• International travel opportunities for company events
• Flexible, remote-first work environment

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