Canonical Hiring Fresher Associate Linux Support Engineer

Associate Linux Support Engineer | Canonical

Job Type: Full-time | Remote
Location: Asia Pacific, Hyderabad

About the Role
Canonical, the company behind Ubuntu, is hiring an Associate Support Engineer to provide technical support for customers leveraging open-source products. This is an opportunity to work remotely with a global team and gain hands-on experience with Linux, cloud, and open-source technologies.

Responsibilities

• Provide technical support via phone, email, and web.
• Troubleshoot Linux environments, kernel crashes, and OS configuration issues.
• Own and manage technical cases from start to resolution.
• Contribute to the knowledge base and draft technical notices.
• Work in a customer-facing role while ensuring high satisfaction levels.
• Participate in weekend rotations and maintain clear team communication.

Qualifications & Skills

• Bachelor's degree in Computer Science, MIS, Electrical Engineering, or related field.
• Experience with Linux troubleshooting and system administration.
• Knowledge of at least two of the following:
  • Linux server administration
  • Programming fundamentals (Bash, Perl, Ruby, JavaScript, C/C++, Go)
  • Networking (firewalls, switching, MTU issues, etc.)
  • Virtualization/Cloud computing (provisioning, monitoring, orchestration)
• Strong written and verbal English communication skills.
• Ability to adapt and learn in a fast-paced environment.
• Willingness to travel internationally twice a year for company events.

Preferred Skills

• Experience with virtualized environments (KVM, VMWare, VirtualBox).
• Hands-on experience with open-source desktop technologies.
• Contributions to open-source projects or forums.

Why Join Canonical?

• 100% remote work with a globally distributed team.
• Competitive salary with annual performance reviews.
• Learning and development budget ($2,000 per year).
• Paid time off, parental leave, and employee assistance programs.
• International travel opportunities for team events.

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