Dedicated Linux Desktop & Devices Support Engineer

Canonical | Remote (Asia Pacific, Gurgaon preferred)
Job Type: Full-time | Remote | New Opening

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About the Role

This is a unique opportunity to join Canonical — the company behind Ubuntu — and help support enterprise customers adopting Linux Desktop and Open Source technologies. You'll work with hardware and software on real-world deployments, collaborating closely with engineering teams.

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Responsibilities

• Provide exceptional technical support across the Linux Desktop and Devices stack
• Manage and resolve customer issues from qualification to resolution
• Troubleshoot Ubuntu Desktop-related problems and contribute code fixes
• Communicate regularly with customers on case progress and technical details
• Apply your expertise in TCP/IP, security, authentication, and Open Source software
• Participate in training, sprints, and internal company events

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Who We're Looking For

• Bachelor's degree in Computer Science or equivalent technical field
• Experience supporting Ubuntu Desktop or similar Linux environments
• Strong knowledge of Linux, networking, and desktop hardware (PCs, laptops, Raspberry Pi)
• Familiarity with Snap, Debian packaging, GNOME, Python or C
• Strong communication and problem-solving skills
• Comfortable in a fully remote environment
• English fluency required
• Willing to travel 2–4 times/year internationally for company events

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Nice to Have

• Experience with Snapcraft, WSL, or advanced scripting
• Contributions to open-source communities
• Prior customer-facing technical support experience

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What We Offer

• Remote-first work culture (since 2004)
• Personal learning & development budget ($2,000/year)
• Annual performance reviews
• Recognition rewards
• Global travel for team sprints
• Parental leave & Employee Assistance Program
• Priority Pass for long-haul travel

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Canonical is an equal opportunity employer.
We value diversity and ensure all applications are fairly considered.

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