Associate Linux Support Engineer - Canonical | Home-based - Asia Pacific, Hyderabad

Company: Canonical

Location: Home-based, Asia Pacific

Job Type: Full-time

---

About Canonical

Canonical is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, as well as industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open-source products. This role offers an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux, and open-source technologies to work with some of the best people in the industry at Canonical.

---

Role Responsibilities

• Provide technical support for employees from your remote home office.
• Take ownership of new cases via telephone, email, and web.
• Act as an internal customer advocate, keeping them updated in a timely manner.
• Ensure support cases are handled according to our Service Level Agreement (SLA) with the highest customer satisfaction.
• Contribute to new knowledge base articles and maintain existing ones.
• Draft and distribute technical notices for internal and external communication.
• Prioritize work to address the most important and urgent tasks first.
• Continuously learn as products and services evolve.
• Understand the Ubuntu development process to set customer expectations on fix timelines.
• Communicate regularly with the team, locally and remotely.
• Identify and suggest opportunities to improve service.
• Participate in a regular weekend working rotation.

---

What We Are Looking For

• Exceptional academic track record from both high school and university.
• Undergraduate degree in a technical subject (Computer Science, MIS, Electrical Engineering, etc.) or a compelling alternative path.
• Confidence to exchange feedback and share ideas without hesitation.
• Experience with Linux troubleshooting (logs, stack traces, configuration file adjustments).
• Knowledge or experience in:
  • Linux server administration
  • Programming (bash, Perl, Ruby, Javascript, C, C++, Go)
  • Networking (firewalling, bonding, NFS tuning, MTU issues, etc.)
  • Virtualization/Cloud concepts (provisioning, orchestration, etc.)
• Ability to learn quickly and work under pressure in a customer-facing role.
• Strong written and verbal communication skills in English.
• Appreciation of diversity and effectiveness in a multi-cultural, multinational organization.
• Result-oriented, with a drive to meet commitments.
• Willingness to travel internationally twice a year for company events.

---

Nice-to-Have Skills

• Experience supporting virtualized environments (KVM, VirtualBox, VMWare).
• Experience with other open-source desktop technologies.
• Active contribution to open-source projects/forum/code.

---

What We Offer

• Compensation: Competitive compensation based on experience and performance, with annual reviews.
• Benefits: Distributed work environment, personal learning and development budget of USD 2,000/year, performance-driven annual bonuses, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme.
• Team Sprints: Twice-yearly company events, travel upgrades for long-haul trips.
• Diversity & Inclusion: We foster a workplace free from discrimination and value diverse perspectives.

---

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects, we are changing the world of software. Working here is a step into the future, offering opportunities to learn new skills and think differently.

---

Follow Us:

@Instagram
@Youtube
@Telegram Channel
@LinkedIn

---

Tags:

#LinuxSupportEngineer #CanonicalCareers #Ubuntu #OpenSource #TechnicalSupport #CloudComputing #Virtualization #KVM #VMware #Programming #Networking #LinuxAdmin #DistributedTeam #RemoteJob