Altera Digital Health Hiring Associate Systems Engineer - 2222 - Sunil Trivedi

Associate Systems Engineer - 2222 - Sunil Trivedi at Altera Digital Health

Location: India
Company: Altera Digital Health (A member of the N. Harris Computer Corporation family)

Recruiter: Pranav Mehta

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About Altera Digital Health

Altera Digital Health is driving a new era in healthcare technology. As a leader in health IT solutions, Altera supports caregivers worldwide with products like Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™, and dbMotion™. Altera Digital Health is committed to advancing healthcare through innovative solutions, aiming to elevate care delivery and inspire healthier communities.

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Key Responsibilities

• Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
• Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates.
• Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
• Provide first-level support for system incidents and escalate to higher-level engineering teams when necessary.
• Maintain documentation related to system configurations, procedures, and incident responses.
• Participate in root cause analysis (RCA) for incidents to prevent future issues and improve system reliability.
• Collaborate with cross-functional teams to implement system upgrades, patches, and configurations with minimal downtime.
• Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
• Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.

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Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 1–2 years of experience in a systems monitoring and support role.
• Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
• Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
• Understanding of Windows Server administration and IIS management.
• Basic understanding of networking concepts and troubleshooting common technical issues.
• Experience with monitoring server uptime, performance metrics, and application performance.
• Strong analytical skills and attention to detail to ensure high-quality service delivery.
• Excellent communication skills (written and verbal) and ability to work collaboratively in a team environment.
• Availability to work in a 24x7 environment, including shifts (9 or 12 hours), evenings, weekends, and on-call rotations as required.

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Preferred Qualifications

• Experience with monitoring tools like AppDynamics and LogicMonitor.
• Familiarity with healthcare applications is a plus.
• Knowledge of ITIL best practices and frameworks.

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Education

• Bachelor’s Degree in Computer Science or IT.

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