Akamai Hiring Cloud Support Engineer

Job Role Cloud Support Engineer
Location: India (Remote)
Company: Akamai Technologies

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About the Role

Akamai is looking for a Cloud Support Engineer to join our global technical support team. This team owns the end-to-end resolution of complex technical issues for clients including Fortune 500 companies and government agencies.

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Key Responsibilities

• Provide customer-focused support to resolve technical and business chat inquiries.
• Collaborate with teams to reduce piracy and infringement on Akamai-hosted content.
• Investigate and troubleshoot issues across Akamai's Distributed Network to ensure performance and delivery.
• Analyze account queries and technical issues while proposing long-term solutions.

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Requirements

• 2–3 years of relevant experience.
• Degree in Computer Science, Engineering, or related field.
• Experience providing technical solutions & support to B2B customers.
• Understanding of internet protocols (DNS, HTTP/S, TCP/IP).
• Basic knowledge of Linux and/or Unix.
• Ability to prioritize workload and communicate technical issues effectively.

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Work Flexibility: FlexBase Program

Akamai offers FlexBase, a permanent remote/hybrid work option available to 95% of employees. You can choose to work from home, office, or both (within the country of employment).

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Why Join Akamai

• Global exposure to diverse technologies and clients.
• Collaborative and inclusive workplace culture.
• Opportunities to grow, innovate, and make a real impact.

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Benefits

• Health, family, and financial wellness programs.
• Flexible work hours and paid time off.
• Employee-focused benefit plans tailored to individual needs.

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About Akamai

Akamai powers and protects life online. We help top global brands build, deliver, and secure their digital experiences for billions of people. Our distributed compute platform spans from cloud to edge, keeping experiences close to users and threats far away.

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