Zoho Hiring Technical Support Engineer – Voice Support

Technical Support Engineer – Voice Support (International & Domestic)
Company: Zoho Corporation
Locations: Chennai, Salem, Coimbatore, Tirunelveli, Madurai – India
Experience Required: 0–2 Years
Employment Type: Full-Time, Permanent
Industry: Technology / Software Services
Role Category: Technical Support / Customer Support

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Job Description
Zoho Corporation is looking for passionate and articulate Technical Support Engineers to provide voice-based support to global and domestic customers. This role is ideal for professionals who enjoy solving problems, communicating clearly, and making a difference in the customer experience.

Key Responsibilities

• Deliver voice-based technical support over inbound and outbound calls
• Build rapport with clients through clear and confident communication
• Prioritize customer satisfaction and ensure first-time resolution
• Collaborate with internal technical teams to resolve complex issues efficiently
• Work with the content team to identify and resolve gaps in technical documentation
• Flexibility to work in night shifts as part of a 24/7 support team

Preferred Skills

• Excellent verbal communication skills
• Ability to understand and explain technical concepts clearly
• Strong problem-solving attitude
• Team player with a customer-first mindset
• Willingness to work in rotational night shifts

Educational Qualification

• Bachelor’s degree in Engineering, IT, Computer Science, or any related field

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Why Join Zoho?
Zoho Corporation is one of India’s most respected product-based tech companies, offering over 50+ business software tools globally. As part of the support team, you'll gain deep exposure to enterprise technologies and customer handling, with long-term growth potential in both technical and managerial paths.

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