WPP Hiring Fresher Junior Service Desk Engineer

Hiring: Junior Service Desk Engineer

Company: WPP
Location: Chennai, India
Employment Type: Full-time

Why Join Us?

WPP is a global leader in creative transformation, working with top brands worldwide. This role offers an opportunity to provide technical support in a dynamic, fast-paced environment with exposure to global IT operations.

What You'll Be Doing

• Provide remote technical support for Mac and Windows systems.
• Support users across Hogarth 24x7 with rotational shifts.
• Troubleshoot issues related to Adobe Creative Cloud and Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint, SharePoint).
• Manage user accounts, mailboxes, and security groups in Active Directory.
• Work with Microsoft Azure as an L1 support technician.
• Assist in IT service management, including troubleshooting software, hardware, and network issues.

What You'll Need

• Experience supporting both Mac and Windows OS.
• Basic understanding of computer networks and IT management tools.
• Strong analytical and problem-solving skills.
• Ability to multitask and manage time effectively under tight deadlines.
• Excellent communication skills and a service-oriented mindset.

Preferred Skills

• Experience in media/marketing communications support.
• Knowledge of ITIL v3, Active Directory, and remote desktop tools.
• Exposure to Microsoft Azure, RPA, and VB scripting.

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Tags
#Hiring #ServiceDesk #ITSupport #TechJobs #Chennai #MicrosoftAzure #MacSupport #OpenToWork