Service Desk L1 - Fresher - Bangalore | Zones

Company: Zones

Role: Service Desk L1 - Fresher

Location: Bangalore, India

Salary Range: INR 300000–360000 Annually

Date Posted: Apr 28, 2025

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Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. With over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones partners with top brands like Microsoft, Apple, Cisco, and Lenovo to deliver exceptional IT infrastructure solutions.

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Position Overview

The Service Desk L1 - Fresher position provides technical support and assistance to customers remotely. The role ensures client satisfaction, with a focus on resolving customer issues at first contact. The candidate must have a strong technical knowledge base and excellent communication skills to effectively understand, empathize, and provide solutions at the earliest.

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What you’ll do:

• Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
• Experience in Core IT Support, addressing clients worldwide (24/7).
• Troubleshoot and configure desktop hardware and associated peripherals.
• Collaborate with teams and communicate effectively through platforms like Microsoft Teams and Skype.
• Perform remote troubleshooting using diagnostic techniques.
• Resolve basic technical issues, determine solutions based on SOPs/KBs.
• Escalate unresolved issues to the next level of support.
• Record events and problems in logs, provide updates to customers.
• Follow-up with customers to ensure issue resolution and satisfaction.

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What you will bring to the team:

• Experience: 0 - 0.6 months in IT Support.
• Education: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer).
• Skills: Strong customer service, communication, troubleshooting, and multitasking abilities.
• Shift: 24/7 rotational shifts.

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Why Join Zones?

At Zones, we offer more than just a job; we provide an exciting and rewarding career in IT. We value our teams and offer a comprehensive benefits package, including:

• Medical Insurance Coverage
• Group Term Life & Personal Accident Cover
• Flexible Leave Policy for a healthy work-life balance

Join a company that values innovation and collaboration, where you'll grow in an inventive, supportive culture.

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Tags:

#ServiceDesk #ITSupport #FresherJobs #TechCareers #BangaloreJobs #RotationalShifts #ZonesCareers #CustomerSupport #TechJobs #ITCareers