Zones Hiring Fresher L1 Service Desk | Zones Hiring For L1 Service Desk- Fresher | BTech / BE, BCA, MTech, MCA, Bsc / Msc

Company: Zones
Position: L1 Service Desk – Fresher
Location: Bengaluru, India
Job Type: Full-Time (Rotational Shifts)
Experience: 0 to 6 months

Salary: ₹3.0 – ₹3.6 LPA (Expected)

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Join Zones as an L1 Service Desk Engineer (Fresher Role)

Zones is a global leader in end-to-end IT solutions, operating in 120+ countries, and partnering with top tech giants like Microsoft, Cisco, Lenovo, and Apple. If you are a fresher with strong communication skills and a passion for solving technical issues, this opportunity is tailored for you.

Work in a 24/7 technical support environment and gain practical experience in desktop troubleshooting, hardware configuration, remote IT support, and ticketing systems.

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Eligibility Criteria

• Qualifications:
  • B.Sc (IT, Computer Science)
  • B.Tech / BE (Any Stream)
  • BCA, MCA, M.Tech, M.Sc (Computer Science)
• Experience: Fresher (0–6 months)
• Location: Bangalore
• Shifts: 24/7 Rotational

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Key Responsibilities

• Serve as first point of contact for technical support via phone, email, and chat
• Provide real-time troubleshooting for Windows OS, desktop hardware, and software issues
• Create and manage IT service tickets within SLA timelines
• Perform remote diagnostics and guide customers through resolution steps
• Escalate complex issues to higher-level support
• Update KB articles, logs, and documentation for service continuity
• Ensure high-quality customer experience and satisfaction
• Communicate updates effectively via Microsoft Teams, Skype, etc.

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Skills & Requirements

• Good understanding of operating systems (Windows), basic networking, and hardware setup
• Familiarity with ticketing tools, remote desktop tools, and SOP-based troubleshooting
• Excellent verbal and written English communication skills
• Strong customer service orientation
• Ability to work under pressure and multitask effectively
• Strong analytical and problem-solving skills

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What’s in it for You?

• Industry-standard salary (₹3–3.6 LPA)
• Exposure to global clients and enterprise-grade IT systems
• Competitive benefits:
  • Medical Insurance
  • Life & Accident Cover
  • Flexible Leave Policy
• Career path in IT Service Management (ITSM), Infrastructure Support, or Cloud Services
• Friendly, collaborative workplace culture
• Opportunity to grow in a fast-paced global IT environment

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