Vendavo Hiring Support Engineer

Support Engineer
Location: Chennai, IN
Support / Full-time / Hybrid

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THE OPPORTUNITY

As we scale, we need to focus on expanding our customer operation support team. You'll be joining a people-focused company, and as a Support Engineer, you will help customers solve their technical issues, guide them through changes, and manage their needs and requests. You’ll be a key point of contact, providing answers and coordinating with other teams to deliver the right solutions at the right time.
Good communication skills, independent thinking, and a problem-solving mindset are your most important assets in this position. In return, you get the satisfaction of moving customers forward and enjoy great flexibility in managing your day.

Time Zone:

• US - 9 am MST start or
• EMEA - 9 am CET start

Responsibilities:

• Work directly with our customers’ administrators to investigate, resolve issues, identify root causes, and provide guidance.
• Collaborate with our developers, DBAs, and cloud engineers to ensure timely resolution of customer requests and bug fixes.
• Assist configuration engineers and cross-functional teams in addressing customer problems.
• Contribute to our internal knowledge base and AI assistant by sharing solutions and insights.
• Occasionally engage in coding or configuration to expand your technical skill set.
• Learn the pricing domain and understand customers’ business needs.
• Take a proactive, responsible approach with strong self-management—no micromanagement required.
• Be a team player who actively shares experience and seeks and provides support when needed.
• Maintain a customer-centric mindset with excellent communication skills.
• Deliver impactful solutions, driven by a passion for DevOps and problem-solving.

Skillset:

• 2-4 years of work experience in a technical support or equivalent role.
• Strong communication skills in English (spoken and written).
• Experience using issue trackers (e.g., Jira, Salesforce ServiceCloud).
• Core SQL skills (2+ years recommended), relational database knowledge, execution plans.
• Familiarity with Git (via GitHub, BitBucket, Azure DevOps).
• Knowledge of REST APIs (HTTP methods, JSON, authentication, REST principles).
• Experience with documentation tools (e.g., Confluence).
• Practical exposure to scripting/programming:
  • Preferred: Python, JavaScript/TypeScript.
  • Additional Advantage: Standard .NET stack (.NET 9, ASP.NET Core, WebAPI, C#).

The Benefits:

• Professional growth and development opportunities.
• Work within a team of friendly, skilled people where help is always within reach.
• Flexible working hours.
• 4 recharge days, where the entire company goes on a brief pause for 1 day each quarter.
• High-end laptop (Dell or Mac).
• Competitive pay and bonus.
• 18 vacation days per year in addition to 15 days Sick Leave/ Casual leave.
• 16 hours of paid volunteer time off per year.
• Wedding gift and newborn gift allowance for employees.
• 26 weeks of paid maternity leave and one week of paid paternity leave.
• Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo.
• Group Term Insurance coverage up to three times Annual CTC.
• Provident fund contributions.

The Vendavo Story:

Vendavo partners with the world’s leading companies to accelerate growth and profitability, advance innovation, and build more prosperous communities. Our powerful, cloud-based, AI-powered pricing, selling, and prescribing solutions help global manufacturers and distributors manage, optimize, and digitize their commercial processes.

Our SaaS Products:

• Vendavo Intelligent CPQ
• Margin Bridge Analyzer
• Profit Analyzer
• Business Risk and Sales Alerts
• Vendavo Sales Optimizer
• Deal Price Optimizer
• Vendavo Pricepoint
• Rebate & Channel Manager

Our Culture & You:

We are growing, constantly innovating, and driving sustainable outcomes for our clients and partners. We focus on Diversity, Inclusion, and the Celebration of Community. Join us at Vendavo, where you’ll be part of a team committed to your growth and career development.

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