ValueMomentum Hiring Support Engineer | ValueMomentum Off Campus Recruitment 2025

Support Engineer | ValueMomentum

Location: Hyderabad
Job ID: POS-9340
Primary Skill: Microsoft Windows Administration

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About ValueMomentum:
Headquartered in New Jersey, US, ValueMomentum is the largest standalone provider of IT services and solutions to insurers. We focus on Digital, Data, Core, and IT Transformation initiatives, making us a trusted partner for leading insurance firms in North America.

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Roles & Responsibilities:

• Provide day-to-day technical support for application users.
• Respond to and resolve application-related issues via phone, email, or helpdesk systems.
• Log, track, and document support requests and resolutions.
• Diagnose and troubleshoot application problems and identify root causes.
• Resolve issues using known solutions or escalate complex problems.
• Collaborate with developers to reproduce and fix software bugs.
• Manage and prioritize incidents and service requests.
• Follow incident management processes for timely resolution.
• Communicate effectively with customers and internal stakeholders.
• Analyze application performance metrics and logs for improvements.
• Suggest and implement application enhancements.
• Provide regular updates on support activities and resolutions.
• Act as a liaison between customers and technical teams.

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Desired Candidate Profile:

• BE / B.Tech / B.Sc or any computer-related degree from a recognized institute.
• 2-3 years of experience in Application Support & Windows applications.
• Good understanding of the Azure Portal and MS Office.
• Certification from a reputed IT company is preferred.
• Strong interpersonal, problem-solving, and communication skills.
• Customer-focused with a collaborative approach.

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Benefits:

• Competitive compensation package.
• Career advancement through coaching, mentoring, and leadership programs.
• Comprehensive training and certification opportunities.
• Performance management with continuous feedback and year-end appraisal.
• Rewards and recognition for high performers.

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