Cloud Service Ops Associate Engineer-2 – PTC | Gurgaon, India

Company: PTC
Location: Gurgaon, India
Work Type: Full-time, 24x7 Rotational Shifts
Experience Level: Entry to Mid-Level
Education: Bachelor’s or Master’s in Engineering / Computer Science

---

About the Role

Join PTC’s Cloud Applications Engineering team to support and manage cloud environments for SLM Applications. You'll handle provisioning, maintenance, troubleshooting, and continuous improvement across our Cloud platforms, interacting with customers and internal teams to ensure top-tier performance and reliability.

---

Key Responsibilities

• Work in a 24x7 environment with rotational weekend shifts
• Provision new environments and install SLM Applications
• Execute customer Service Requests (restarts, administration tasks, patching, performance tuning)
• Maintain automation for point releases and bug fixes
• Collaborate with Cloud Engineering & Portfolio teams for New Service Introduction (NSI)
• Ensure compliance, application hardening, and system reliability
• Proactively escalate customer-impacting issues
• Drive continuous improvement in tools, processes, and delivery

---

Must-Have Skills

• Strong understanding of Java
• Solid grasp of SQL, PL/SQL, Stored Procedures
• Diagnostic and troubleshooting capabilities
• Communication skills and ability to prioritize team activities
• Passion for learning and working in a dynamic environment

Good to Have:

• Experience with ETL tools (Informatica, Pentaho Kettle)
• Exposure to CI/CD tools and automation practices

---

Life at PTC Includes:

• Employee Stock Purchase Plan
• Flexible Work Hours & Casual Dress Code
• Paid Volunteer Days & Parental Leave
• Birthday Off & Employee Assistance Program
• Growth-focused, inclusive culture

---

Follow Us For More Job Updates:

Instagram
YouTube
Telegram
LinkedIn

---

Tags:
#PTCJobs #CloudOps #JavaJobs #SQLJobs #CloudEngineer #GurgaonJobs #ETLTools #SLMApplications #DevOpsCareers #FreshertoExp #NalgondaTodayJobs