Netomi Hiring L2 Support Engineer

Netomi L2 Support Engineer – Remote AI Customer Support | High Salary Tech Jobs

Company: Netomi
Job Role: L2 Support Engineer
Qualification: Bachelor’s degree in Computer Science, IT, or related field preferred

Experience: 5-6 Years
Salary: Competitive, based on experience and location
Job Location: Remote (Gurugram Global Services & Delivery)
Last Date: Apply Now – Hiring Immediately

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Job Description:
Netomi AI is at the forefront of Generative AI revolution, partnering with the world’s largest brands to transform customer experience with cutting-edge AI solutions. Join as an L2 Support Engineer to engage with top-tier clients, manage complex technical issues, and lead AI-powered support excellence.

You will become a Subject Matter Expert on Netomi’s AI Studio platform and backend architecture, coordinating across teams to deliver seamless support and drive innovation.

Key Responsibilities:

• Master Netomi systems including AI Studio, Backend Architecture, and Agent Desk integrations
• Manage Zendesk ticket queues and troubleshoot using tools like Postman, Datadog, and Workato
• Resolve technical issues in Java, MySQL, JavaScript, and write custom scripts to automate tasks
• Collaborate with cross-functional teams: Development, QA, Customer Success, Product
• Own SLA reporting and incident management, participating in 24x7 rotational shifts
• Create and maintain internal knowledge base documentation
• Mentor and train L1 support engineers on product, process, and technology

Candidate Requirements:

• 5-6 years in technical support and administration roles specializing in Zendesk and API integrations
• Strong Java and HTML skills, with ability to debug and script solutions
• Experience working in fast-paced startup environments
• Deep understanding of customer-facing support and technical troubleshooting
• Excellent communication and mentorship capabilities

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Salary Insights & Market Trends:

• AI support roles in remote settings command salaries upwards of $4500/month globally
• Growing demand for specialists in AI customer support, API integrations, and cloud-based SaaS
• Opportunity to work with high-profile clients backed by leading investors like Y-Combinator and OpenAI leadership

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Tags:
#RemoteJobs #HighSalaryJobs #AIJobs #TechSupportJobs #CloudCareers #AIInternship #ZendeskSupport #HiringNow

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