Mastercard is looking for a highly motivated Site Reliability Engineer I (SRE) to join its Business Operations Engineering team in Pune. This opportunity is ideal for engineers passionate about Cloud Computing, Site Reliability Engineering (SRE), DevOps, Linux Administration, Cloud Infrastructure, Automation, Observability, and Production Operations.

As a Site Reliability Engineer, you will play a key role in ensuring the reliability, scalability, availability, and performance of applications powering Mastercard's global payment ecosystem. Working alongside experienced engineers, you'll help build resilient cloud-native systems through automation, monitoring, incident response, and operational excellence.

This role provides an excellent opportunity to work with enterprise-scale cloud infrastructure, modern DevOps practices, distributed systems, and large-scale production environments supporting millions of users worldwide.

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About Mastercard

Mastercard is one of the world's leading technology companies in digital payments, operating in more than 200 countries and territories. The company develops secure, intelligent, and innovative payment solutions that enable businesses, governments, financial institutions, and consumers to transact seamlessly across the globe.

Mastercard's technology organization builds highly available, cloud-native platforms using modern engineering practices including Site Reliability Engineering, DevOps, Cloud Automation, AI-driven operations, and Infrastructure Engineering.

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Key Responsibilities

Site Reliability Engineering

• Support highly available production platforms serving global payment applications.
• Improve platform reliability, scalability, and operational efficiency.
• Ensure production readiness of enterprise applications.
• Help build resilient, fault-tolerant cloud-native services.

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Cloud Infrastructure Operations

• Support applications running across AWS, Microsoft Azure, and Google Cloud Platform (GCP).
• Assist in maintaining cloud infrastructure for high availability and security.
• Participate in infrastructure monitoring and operational support.
• Improve cloud platform performance and reliability.

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DevOps & Automation

• Identify opportunities to automate operational processes.
• Develop scripts using Python, Go, Bash, or similar languages.
• Support CI/CD workflows and deployment automation.
• Contribute to Infrastructure Automation initiatives.

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Monitoring & Observability

• Implement observability solutions for applications and infrastructure.
• Collect and analyze logs, metrics, and traces.
• Monitor production environments proactively.
• Improve operational visibility using monitoring dashboards and alerting systems.

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Incident Management & Production Support

• Investigate production alerts and incidents.
• Troubleshoot infrastructure and application issues.
• Participate in incident response and root cause analysis.
• Support change management and production deployments.
• Contribute to blameless post-mortems and continuous operational improvements.

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Linux & Systems Administration

• Support Linux and Unix operating systems.
• Troubleshoot server and infrastructure issues.
• Maintain system reliability and operational stability.
• Diagnose networking and operating system problems.

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Capacity Planning & Performance Optimization

• Monitor system resource utilization.
• Assist with infrastructure capacity planning.
• Improve application performance and scalability.
• Optimize infrastructure efficiency through proactive monitoring.

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Cross-functional Collaboration

• Work closely with software developers during the development lifecycle.
• Collaborate with Cloud Engineering, Product Development, Security, and Operations teams.
• Participate in technical discussions and knowledge-sharing sessions.
• Support continuous improvement initiatives across engineering teams.

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Technologies You'll Work With

Cloud Platforms

• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform (GCP)

DevOps & Automation

• CI/CD Pipelines
• Infrastructure Automation
• DevOps Practices
• Deployment Automation

Programming & Scripting

• Python
• Go
• Bash

Operating Systems

• Linux
• Unix

Observability & Monitoring

• Metrics Collection
• Log Management
• Distributed Tracing
• Monitoring Dashboards
• Alerting Systems

Cloud Engineering

• Cloud Infrastructure
• High Availability
• Scalability
• Disaster Recovery
• Performance Engineering

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Required Skills

• Basic understanding of Site Reliability Engineering (SRE)
• Knowledge of Cloud Computing concepts
• Familiarity with AWS, Azure, or Google Cloud Platform
• Understanding of Linux and Unix administration
• Experience with Python, Go, Bash, or similar scripting languages
• Knowledge of DevOps principles and CI/CD concepts
• Understanding of networking fundamentals
• Strong analytical and troubleshooting abilities
• Excellent communication and collaboration skills
• Passion for automation and continuous improvement

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Preferred Skills

• Experience with monitoring and observability platforms
• Understanding of containerization technologies
• Knowledge of Kubernetes or Docker
• Familiarity with Infrastructure as Code (IaC)
• Exposure to production support environments
• Understanding of IT Service Management (ITSM)
• Experience with cloud-native architectures

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What You Will Learn

This role provides hands-on experience in:

• Site Reliability Engineering (SRE)
• Enterprise Cloud Operations
• AWS, Azure & Google Cloud Platform
• Linux Systems Administration
• DevOps Engineering
• Cloud Infrastructure Management
• Infrastructure Automation
• Production Incident Response
• Monitoring & Observability
• Capacity Planning
• Performance Optimization
• Cloud Security Fundamentals
• Enterprise Production Support

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Career Growth Opportunities

This role can lead to exciting cloud engineering careers such as:

• Senior Site Reliability Engineer
• Cloud Operations Engineer
• DevOps Engineer
• Platform Engineer
• Cloud Infrastructure Engineer
• Production Support Engineer
• Cloud Automation Engineer
• Kubernetes Engineer
• Cloud Platform Engineer
• Solutions Architect
• Principal Site Reliability Engineer

These positions are among the highest-paying and fastest-growing careers in cloud computing, DevOps, and infrastructure engineering.

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Why Join Mastercard?

• Work on mission-critical systems powering global digital payments.
• Gain hands-on experience with enterprise-scale cloud infrastructure.
• Learn modern Site Reliability Engineering (SRE) practices.
• Work with AWS, Azure, and Google Cloud Platform.
• Build expertise in DevOps, automation, monitoring, and cloud operations.
• Collaborate with world-class engineers on globally distributed systems.
• Continuous learning, technical mentorship, and long-term career growth.
• Inclusive culture focused on innovation, operational excellence, and professional development.

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Ideal Candidate

This opportunity is ideal for engineers passionate about Cloud Computing, Site Reliability Engineering, Linux Administration, DevOps, Cloud Automation, Observability, and Infrastructure Engineering. If you enjoy solving production challenges, building reliable cloud platforms, automating operations, and working with enterprise-scale distributed systems, Mastercard offers an exceptional environment to accelerate your cloud engineering career.