Logitech Hiring Technical Support Content Specialist, B2B

Technical Support Content Specialist, B2B – Chennai, India

Company: Logitech
Location: Chennai, India (Hybrid)
Job Type: Full-time
Job ID: 140950

About Logitech

Logitech is a global leader in creating innovative digital experiences that enhance collaboration and productivity. We empower individuals to work flexibly while making a positive global impact.

Role Overview

As a Technical Support Content Specialist, B2B, you will play a crucial role in creating technical content, improving customer support operations, and driving process improvements within Logitech’s B2B customer care team.

Key Responsibilities

• Develop and maintain high-quality technical content for B2B products.
• Collaborate with the B2B technical customer care team to create customer-facing troubleshooting documentation.
• Analyze customer support data trends and generate reports for various stakeholders.
• Work with multiple teams to implement process improvements for B2B customer care.
• Assist in the development and operation of Logitech’s B2B customer care services.
• Participate in special customer care projects as directed.
• Ensure a consistent customer experience across all B2B products.

Required Skills & Qualifications

• Strong written communication skills for creating customer-facing and internal content.
• Project management skills with the ability to handle multiple tasks effectively.
• Experience analyzing customer data trends and summarizing insights for diverse audiences (executives, engineers, sales & marketing teams).
• Ability to work with global teams across different time zones.
• Attention to detail and the ability to work independently.

Preferred Qualifications

• 2+ years of experience in customer care or a related field.
• Experience with technical products, especially in video conferencing and collaboration tools.
• Familiarity with enterprise hardware & software (mice, keyboards, webcams, meeting room hardware).
• Experience with video conferencing software and creating technical documentation.
• Knowledge of Zendesk Explore Reporting, Adobe Analytics, or Google Analytics is a plus.

Why Join Logitech?

• Hybrid work model for flexibility.
• Diverse & inclusive workplace, welcoming candidates from all backgrounds.
• Competitive benefits supporting physical, financial, and emotional well-being.
• Opportunities for career growth in a leading tech company.

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