Job Role: Programmer Analyst

Qualification

• BE/ B.Tech/ B.Sc/ BCA/ ME/ M.Tech/ MCA

Experience

• Fresher

Batch

• 2021/ 2022/ 2023/ 2024/ 2025

Salary

• ₹ 4 to 5 LPA (Via Glassdoor)

Job Location

• Bangalore

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Job Summary

We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have experience in Service Desk operations and will work in a hybrid model. This role involves providing technical support, troubleshooting issues, and ensuring smooth IT operations. The position is a day shift role and does not require travel.

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Responsibilities

• Provide technical support to end-users by diagnosing and resolving hardware and software issues.
• Oversee the Service Desk operations to ensure timely and effective resolution of user requests.
• Monitor system performance and troubleshoot issues to maintain optimal system functionality.
• Collaborate with other IT team members to implement and maintain IT infrastructure.
• Assist in the deployment and configuration of new hardware and software systems.
• Maintain documentation of IT processes, procedures, and troubleshooting steps.
• Ensure compliance with company policies and IT best practices.
• Conduct regular system audits to identify potential issues and areas for improvement.
• Provide training and support to end-users on IT systems and applications.
• Participate in the development and implementation of IT projects.
• Stay updated with the latest industry trends and technologies to provide innovative solutions.
• Communicate effectively with team members and stakeholders to ensure alignment on IT initiatives.
• Contribute to the continuous improvement of IT services and support processes.

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Qualifications

• Strong understanding of Service Desk operations and best practices.
• Experience in diagnosing and resolving hardware and software issues.
• Proficiency in deploying and configuring IT systems.
• Ability to collaborate effectively with IT team members and other departments.
• Strong documentation skills for IT processes and procedures.
• Knowledge of IT compliance and best practices.
• Excellent communication and training skills for end-users.
• Detail-oriented and proactive in identifying and resolving IT issues.
• Commitment to continuous improvement of IT services.
• Customer-focused approach to providing technical support.
• Problem-solving skills and ability to work under pressure.
• Adaptable to a hybrid work model and flexible in handling day shift responsibilities.

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Certifications Required

• CompTIA A+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate