BT Group Off Campus Drive 2025 - Hiring Trainee Associate Engineer

Company: BT Group
Job Role: Trainee Associate Engineer
Qualification: Bachelor’s or Master’s degree
Experience: Freshers
Batch: 2022/2023/2024/2025
Salary: ₹ 3 to 5 LPA
Job Location: Gurugram

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Job Details:

• Job Req ID: 42088
• Posting Date: 10th January 2025
• Function: Business Services & Operations
• Unit: Finance & Business Services
• Location: Building No 14, Sector 24 & 25A, Gurugram, India
• Salary: Competitive

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Why This Job Matters

The Engineering Enablement Advisor 2 plays a crucial role in delivering excellence in customer service through resolving issues and supporting programs that enhance the organization's engineering capabilities.

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Responsibilities:

1. Support continuous assessments across a specific area of the organization’s field engineering capabilities, identifying critical gaps and designing future engineering strategies.
2. Deploy tools to help engineering teams innovate and build.
3. Assist in resolving critical customer escalations, ensuring high standards of customer delivery.
4. Implement efficiency savings and meet performance targets to promote continuous improvement.
5. Design and plan tactical project plans to meet time, cost, and quality targets.
6. Follow roadmaps for engineering capabilities, ensuring alignment with group strategy.
7. Deliver standardised procedures to meet objectives and contribute to the function’s vision.

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Skills Required:

• Troubleshooting
• Customer Service
• Service Delivery
• Escalation Management
• Health & Safety
• Issue Resolution
• Continuous Improvement
• Commercial Acumen
• Data Analysis
• KPI/Metric Monitoring
• Technical Support
• Decision Making
• Incident Management
• Growth Mindset
• Quality Assurance
• Process Design
• Inclusive Leadership

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Leadership Standards:

Looking In:

• Leading inclusively and safely
• Inspire trust through self-awareness, honesty, and integrity.
• Take decisions benefiting the broader organization.

Looking Out:

• Deliver for the customer by executing priorities that add value to customers and the business.
• Demonstrate strong commercial focus and an external perspective in decision-making.

Looking to the Future:

• Growth mindset – continuously identify opportunities for growth.
• Build diverse, future-ready teams where everyone can thrive.