AppsFlyer Hiring SW Engineer

AppsFlyer Hiring SW Engineer - Bangalore | Full-time

Company: AppsFlyer
Job Role: Software Engineer
Location: Bangalore, India
Job Type: Full-time
Salary: Competitive salary (Based on experience)
Last Date: Apply ASAP – Limited openings

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About AppsFlyer

AppsFlyer is a global leader in mobile attribution and marketing analytics, empowering businesses to optimize their app marketing efforts. We are building solutions that power exceptional customer experiences through AI-driven tools, automations, and cutting-edge integrations. With a commitment to innovation, we’re on a mission to deliver solutions that transform the customer support experience.

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About This Role

Are you passionate about AI and its potential to revolutionize customer support? At AppsFlyer, we're on the lookout for a Software Engineer to build internal tools that will enhance the efficiency of our support teams. In this role, you will work on our core ticketing platform, AI-powered chatbot, and automations. You’ll split your focus between software engineering and platform integration to create powerful tools that drive customer support innovation.

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What You'll Do

• Design, configure, and enhance our core ticketing platform (Zendesk), improving its integration with Salesforce and other systems.
• Deploy and integrate an advanced AI-powered ticket chatbot.
• Develop, deploy, and document end-to-end services, including tools that ingest customer queries and suggest solutions using internal knowledge.
• Create intuitive, user-friendly interfaces to ensure seamless adoption by Support Engineers.
• Collaborate with the Support team and other departments to iterate on solutions and uncover new opportunities for AI-powered support innovations.

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What You Have

• 2+ years of experience as a Zendesk (or similar platform) administrator or developer, ideally in a B2B SaaS company.
• 1+ year of experience working with APIs.
• Proven experience as a Full-Stack Developer.
• A track record of deploying successful internal tools or software projects.
• Familiarity with JavaScript and TypeScript (NestJS, Angular, or similar frameworks).
• Solid knowledge of SQL and NoSQL databases (e.g., DynamoDB, PostgreSQL, BigQuery, Athena).
• Passion for AI and ML, and applying these technologies to real-world problems.
• Familiarity with source control tools like GitLab/GitHub.
• Excellent communication skills and the ability to work in a fast-paced, dynamic environment.

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Bonus Points

• Knowledge of cloud platforms like AWS or GCP.
• B.Sc. in Computer Science or equivalent.
• Experience with IT infrastructure tools like OKTA.
• Familiarity with LLM (Large Language Model) frameworks, with a preference for OpenAI APIs.
• Referral by an AppsFlyer employee.

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Why Join AppsFlyer?

AppsFlyer operates globally with offices in 25 locations across 19 countries. We are a diverse, inclusive company that celebrates curiosity and innovation. At AppsFlyer, we put employees first, ensuring they have the tools and resources to succeed.

Perks:

• Competitive compensation.
• Health and wellness programs.
• Flexible working arrangements.
• Opportunities for continuous learning and growth.

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Tags

#AppsFlyerJobs #SoftwareEngineerJobs #AIJobs #ZendeskJobs #FullStackDeveloper #TechJobs #B2BSaaS #CustomerSupportInnovation #EngineeringJobs #AIpoweredSupport