Zscaler Technical Support Engineer II - Bangalore, India

About Zscaler

Serving thousands of enterprise customers around the world, including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place for business. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. Zscaler's Zero Trust Exchange™ platform protects customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune, Zscaler fosters an inclusive and supportive culture, making it a home for some of the brightest minds in the industry. Join us if you thrive in a fast-paced, collaborative environment and are passionate about building innovative solutions for the greater good.

---

Role Overview

We are looking for an experienced Technical Support Engineer II to join our Avalor team. You will be responsible for troubleshooting and resolving customer issues, collaborating with engineering and product teams, and contributing to technical documentation.

---

Key Responsibilities:

• Collaborate with Engineering and Product teams to address complex technical issues.
• Create knowledge-based articles, including troubleshooting steps and best practices.
• Track and document customer interactions and issues.
• Support technical aspects of customer onboarding.
• Diagnose and resolve customer issues within SLA timelines.

---

What We’re Looking For (Minimum Qualifications):

• Bachelor’s degree in Information Technology, Industrial Engineering, Computer Science, or a relevant field (Advantage).
• 2+ years of experience in customer support or a related field in data analytics (a big advantage).
• Programming experience in Python and advanced SQL skills.
• Strong analytical and troubleshooting skills with a creative problem-solving approach.
• Independent, self-learner, and collaborative team player with a customer service focus.

---

What Will Make You Stand Out (Preferred Qualifications):

• Familiarity with cybersecurity products (e.g., SIEM, vulnerability assessment tools).
• Experience in data modeling methodologies.

---

Benefits:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

---

Follow Us:

@Instagram
@Youtube
@Telegram Channel
@LinkedIn

---

#Zscaler #TechnicalSupportEngineer #CloudSecurity #ZeroTrust #Cybersecurity #DataAnalytics #JobOpportunity #Bangalore #TechnologyJobs #ZscalerCareers #FollowUs