Zafin Hiring Cloud Support Analyst II

Cloud Support Analyst II | Zafin | Trivandrum, India

Join Zafin, a global leader in SaaS product and pricing platforms for banks, as a Cloud Support Analyst II. Be a part of a team that empowers top banks worldwide with agility, modernization, and personalized customer experiences.

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Company: Zafin

Job Title: Cloud Support Analyst II

Location: Trivandrum, India

Experience Level: Mid-Level (Relevant application support and deployment experience required)

Industry: SaaS, Banking, Cloud Services

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Key Responsibilities

• Provide production application support with a strong techno-functional understanding
• Support client integration testing phases like SIT and UAT
• Troubleshoot and replicate application issues; analyze logs and identify root causes
• Deploy applications on platforms like JBoss, Wildfly, WebSphere, WebLogic or Azure
• Execute database queries (Oracle, PostgreSQL, MySQL)
• Act as an incident manager and lead customer-facing communication during service issues
• Collaborate across teams to resolve service requests and incidents
• Learn and support Zafin's product both functionally and from an integration perspective
• Work within a cross-functional team delivering value to clients

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What We’re Looking For

• Experience in production application support
• Familiarity with application deployment environments
• Understanding of basic database operations
• Excellent communication skills (written and verbal)
• Strong problem-solving mindset and team-first attitude
• Ability to lead and perform in a customer-facing role

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What’s in It for You

• Competitive salary + annual bonus potential
• Generous paid time off and volunteering days
• Wellness benefits
• Career growth opportunities and professional development
• A culture that promotes diversity, teamwork, and high-quality work

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Apply Now

Visit: zafin.com/careers
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Tags:

#ZafinJobs #CloudSupportAnalyst #TrivandrumJobs #ApplicationSupport #TechCareers #BankingTech #Azure #SaaSCareers #DBSupport #ITJobsIndia