Vontier Hiring Support Engineer

Company: Gilbarco Veeder-Root (Vontier)

Job Role: Support Engineer

Qualification: Bachelor's degree in Computer Science or Engineering (Preferred)

Experience: 3+ years in customer support (Tech Industry)

Salary: Best in Industry

Job Location: Bangalore, India

Working Model: Hybrid

Roles and Responsibilities:

• Respond to customer inquiries via ticketing system, calls, etc.
• Troubleshoot and resolve reported bugs/incidents.
• Provide feedback to customers and collaborate with internal teams (R&D, Product, CSM).
• Escalate issues to higher support levels when necessary.
• Learn the Driivz product inside out for efficient issue resolution.
• Maintain a professional and positive approach towards clients.

Required Skills:

• Proficiency in English (Professional working level).
• Experience in Linux OS administration.
• Knowledge of Cloud-based services (AWS, GCP).
• Strong SQL knowledge and experience.
• Experience in supporting remote devices (network access, device setup, etc.).
• Ability to reproduce customer issues and lead debugging sessions.
• Hands-on experience with monitoring tools (DataDog, Kibana, Prometheus, etc.).
• Experience working with offshore teams (Min. 2 years).

Preferred Skills:

• Experience with Zendesk Ticketing System.
• Familiarity with electric vehicle charging ecosystem products.

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Tags: #SupportEngineer #Linux #AWS #GCP #SQL #MonitoringTools #RemoteSupport #CloudComputing #ElectricVehicle #ITJobs #Hiring