Viasat Hiring Site Reliability Engineer

Viasat Hiring Site Reliability Engineer - Chennai | Full-time

Company: Viasat
Job Role: Site Reliability Engineer
Location: Chennai, India
Job Type: Full-time
Salary: Competitive salary (Based on experience)
Last Date: Apply ASAP – Limited openings

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About Viasat

At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, we have helped shape how consumers, businesses, governments, and militaries communicate globally. Join our team and be part of solving the world's most challenging connectivity problems.

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About This Role

The Customer Engineering team is a group of highly technical engineers responsible for maintaining and developing the reliability, scalability, and performance of the service to different enterprise customers. As a Site Reliability Engineer, you'll work to proactively monitor, automate, and troubleshoot technical issues, ensuring that the service runs smoothly and performs at the highest standards.

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What You'll Do

• Identify and investigate customer performance problems, recommend and prioritize remediation actions, and assess effectiveness.
• Participate in product design, focusing on reliability and availability.
• Drive initiatives to improve the service’s reliability and performance through better system design.
• Automate manual activities, striving for highly automated, scalable solutions.
• Collaborate with customer-facing teams (Technical Account Managers, Program Teams) to prioritize customer issues.
• Lead monitoring and automation initiatives.
• Create and present performance reports for technical and management stakeholders.
• Work closely with engineering teams to communicate and prioritize service-impacting issues.
• Reproduce and test customer issues in the lab environment.
• Develop automated scripts and tools to enable monitoring of the service.
• Be part of on-call rotations to ensure continuous service reliability.

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What You’ll Need

Requirements

• 5+ years of experience troubleshooting technical issues in a fast-paced environment.
• 5+ years of experience in Network Operations or Product Support.
• Advanced knowledge of programming languages, especially Python.
• Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA.
• Ability to understand large, complex systems and a passion for continuous improvement.
• Experience with data analytics tools (e.g., Splunk, Kibana).
• Data-driven decision-making skills.
• Excellent customer rapport, both face-to-face and remotely.
• Bachelor's degree in Electrical Engineering, Computer Science, or Computer Engineering.
• Willingness to travel (up to 10%).

Bonus Points

• Experience analyzing data for operational efficiencies.
• Telecom or wireless network experience.
• Experience in a DevOps/SRE workflow.
• Knowledge of Satcom technology.
• Experience with cloud platforms like GCP, AWS, and Big Query.

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Why Viasat?

Viasat is committed to diversity and equal opportunity. We aim to create an inclusive work environment where everyone can thrive. We offer competitive compensation, excellent benefits, and opportunities for career growth.

Perks:

• Competitive salary and benefits.
• Flexible work environment.
• Opportunities for career growth and development.

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Tags

#ViasatJobs #SiteReliabilityEngineer #NetworkOperations #PythonJobs #SREJobs #TechJobs #EngineeringJobs #CustomerEngineering #CloudJobs #AIJobs #Automation