Sprinklr Hiring Technical Support Engineer

Hiring Technical Support Engineer at Sprinklr – Full-Time Role in Bangalore & Gurgaon

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Company: Sprinklr
Job Role: Technical Support Engineer
Qualification: Bachelor’s degree in Computer Science or related field preferred
Batch: Open to recent graduates and experienced candidates
Experience: 0–5 years (1+ years in CCaaS/Contact Center experience preferred)
Salary: Competitive – based on experience
Job Location:

• Bangalore, Karnataka, India
• Gurgaon, Haryana, India
  Employment Type: Full-Time
  Job ID: 111074-JOB
  Posted On: 5 Days Ago

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About Sprinklr:

Sprinklr is a global leader in customer experience management (Unified-CXM), leveraging advanced AI to serve over 1,000 enterprises including Microsoft, Samsung, and P&G. Headquartered in NYC with a global team, we empower brands to deliver human experiences across all modern channels.

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Job Description – What You'll Do:

• Respond to customer issues via support tickets related to Sprinklr's platform
• Troubleshoot and debug technical problems, examining logs and performing root cause analysis
• Provide high-quality resolution and prevent issue escalations or re-openings
• Collaborate with cross-functional teams: engineering, product, QA
• Stay up to date with product features and releases
• Document solutions, create knowledge base content
• Participate in QA, regression testing, and product feedback loops
• Educate users on solutions and improve their product experience
• Maintain SLAs while handling multiple tickets and priorities

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Required Skills & Qualifications:

• 0–5 years of experience in technical support or software debugging
• 1+ years of experience in CCaaS platforms like Genesys, Avaya preferred
• Experience with telephony, CPaaS, or Voice infrastructure is a plus
• Strong communication and problem-solving skills
• Ability to manage priorities and deliver under pressure
• Self-starter with a passion for customer success

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Technical Skills:

• Understanding of Web technologies, CRM, or SaaS platforms
• Familiarity with digital marketing and social media platforms
• Knowledge of programming/scripting: JavaScript, Python, Java, Node.js
• Basic understanding of databases: MongoDB, MySQL, etc.
• Experience with tools like Graylogs, Kibana, API Browsers, Restricted CURLs

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Why Join Sprinklr?

• Work with top brands and enterprise clients
• Exposure to cutting-edge AI-driven platforms
• Access to global benefits: health insurance, wellness programs, learning portals
• Culture of inclusivity, diversity, and continuous growth
• Opportunities for upskilling through platforms like LinkedIn Learning

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Diversity & Inclusion:

Sprinklr is an Equal Opportunity Employer. We value diversity across race, gender, ethnicity, disability, veteran status, and more. Everyone belongs here.

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Tags:
#TechnicalSupportJobs #SprinklrCareers #HiringNow #CCaaSCareers #RemoteFriendly #AIJobs #HighSalaryTechJobs #CloudSupportEngineer #DevSupportRoles #DigitalMarketingJobs

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