Technical Support Engineer at Michelin | Apply Now

Company: Michelin

Role: Technical Support Engineer

Location: Pune

Job Type: Full-time

Time Left to Apply: Until September 30, 2025

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About Michelin

Michelin, the leading tire company, is dedicated to improving the mobility of goods and people sustainably. We manufacture and market tires and services for various vehicles, including airplanes, automobiles, bicycles, motorcycles, earthmovers, farm equipment, and trucks. Additionally, we offer digital mobility services and publish travel guides, maps, and atlases. With a presence in over 170 countries and more than 111,000 employees, Michelin is a global leader in the industry. Learn more about us at michelin.com.

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Role Overview

As a Technical Support Engineer at Michelin, you will provide 1st and 2nd-level support for applications and middleware to ensure smooth business operations. You'll work closely with cross-functional teams, resolve incidents efficiently, and improve application functionality.

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Responsibilities

• Provide timely support for applications and middleware, ensuring smooth operations.
• Respond to service requests and incidents, providing solutions or escalations.
• Participate in the change management process.
• Analyze root causes of incidents through problem management.
• Perform system diagnostics, software configuration, and basic database queries.
• Monitor application performance and perform necessary maintenance and upgrades.
• Maintain and manage knowledge base articles and documentation for support.
• Collaborate with cross-functional teams to improve functionality and efficiency.

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Technical Skills

• Operating Systems: Proficiency in Windows and Linux.
• Hardware Knowledge: Familiarity with servers, storage devices, and hardware components.
• Troubleshooting: Ability to diagnose and resolve software and OS issues.
• Scripting and Automation: Skills in Python, PowerShell, or Bash.
• Virtualization: Basic knowledge of VMware, Hyper-V, or similar.
• Database Management: Basic SQL knowledge and database management.

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Interpersonal Skills

• Customer Service: Strong communication skills for explaining technical issues to non-technical users.
• Problem-Solving: Analytical approach to resolving issues efficiently.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Team Collaboration: Ability to work well with team members and other departments.
• Adaptability: Willingness to learn new technologies and adjust to changing environments.

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Additional Skills

• Technical Documentation: Writing clear documentation for troubleshooting and procedures.
• Security Awareness: Understanding of basic cybersecurity principles to protect systems and data.

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Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Fluency in English (B2-C1).

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Shift Structure

The support team operates 24/7, with shifts organized for continuous coverage. Shifts are typically 8 hours long and include day, evening, and night rotations. Flexibility to work weekends and holidays is required.

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