Hiring: Technical Support Specialist at Reputation

Company: Reputation
Job Role: Technical Support Specialist

Qualification: Bachelor's Degree or equivalent experience preferred
Batch: Not specified
Experience: 2-4 years (Customer Success/Technical Support/Account Management – SaaS recommended)
Salary: Not specified
Job Location: Hyderabad, India
Last Date: Not specified

Job Responsibilities:

• Handle customer technical support cases via phone and email
• Collaborate across departments to resolve client requests
• Manage queues efficiently with a focus on quality and quantity
• Become a subject matter expert in different department areas
• Troubleshoot issues, update account configurations, and optimize client business structures
• Provide guidance on the Reputation.com platform and share best practices
• Communicate product enhancements to clients

Skills & Qualifications:

• Excellent phone, written, and verbal communication skills
• Strong knowledge of social media platforms and review sites
• Advanced Excel skills (mandatory)
• Familiarity with Salesforce CRM
• Strong problem-solving, analytical, and organizational skills
• Ability to adapt quickly to changing priorities

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