Hiring Process Associate - Developer Support Engineering (DSE) at Genpact

Company: Genpact
Job Role: Process Associate - Developer Support Engineering (DSE)

Qualification: Bachelor’s or equivalent in computer science or related field

Batch: Any

Experience: Relevant experience in providing enterprise support in a technical environment

Salary:

Job Location: Hyderabad, India

Last Date:

Job Description:

• Develop and maintain various products/software using APIs, SDKs, and platform plugins.
• Troubleshoot issues with PHP, Python, and JavaScript coding languages.
• Query and maintain SQL database tables.
• Manage technical product issues and escalations, ensuring customer satisfaction through software development methodologies like Lean and Six Sigma.
• Collaborate with Software Engineers to understand their needs and develop solutions.
• Analyze high-end metrics such as productivity, utilization, and turnaround time.
• Perform data analysis with use cases to visualize trends, provide solutions, and mitigate issues.
• Train new hires and manage the knowledge base.
• Handle stakeholder management, both internal and external.

Required Skills:

• Strong analytical/coding and communication skills.
• Ability to multitask and learn in a fast-paced environment.
• Customer-focused with empathy.
• Creative problem solver with excellent troubleshooting skills.
• Self-driven with attention to detail.

Preferred Skills:

• Programming and scripting experience (PHP, Python, JavaScript).
• Experience with APIs, plugins, and SQL databases.
• Experience with tools like Tableau, Unidash, Scuba, and Google Drive.
• Web Development experience.
• Familiarity with Lean & Six Sigma Methodologies.

Genpact is an Equal Opportunity Employer, committed to diversity and inclusion.