Site Reliability Engineer | HighLevel | Delhi/Remote

Company: HighLevel
Job Role: Site Reliability Engineer
Location: Delhi, India (Remote)
Experience Level: 4+ years

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About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. The platform supports over 2 million businesses and processes over 15 billion API hits and handles 2.5 billion message events daily.

With a global, remote-first team of over 1,500 members, HighLevel is redefining how businesses scale their marketing operations and drive growth, with a focus on innovation, collaboration, and impact.

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About the Role:

We are looking for a Site Reliability Engineer (SRE) to join our team and ensure the availability, performance, and scalability of our critical systems. You will work closely with development and operations teams to automate processes, enhance system reliability, and improve observability.

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Responsibilities:

• Develop and improve observability using monitoring, logging, tracing, and alerting tools (e.g., Prometheus, Grafana, ELK, OpenTelemetry)
• Optimize system performance, troubleshoot incidents, and conduct post-mortems/RCAs to prevent future issues
• Collaborate with developers to enhance application reliability, scalability, and performance
• Drive cost optimization efforts in cloud environments
• Monitor multiple databases (e.g., MongoDB, Redis, ES, Queue-based systems)

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Requirements:

• Experience: 4+ years in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles
• Cloud Expertise: Hands-on experience with GCP and AWS
• Infrastructure as Code (IaC): Terraform, Helm, or equivalent tools
• Containerization & Orchestration: Docker, Kubernetes (GKE)
• Observability: Experience with Prometheus, Grafana, ELK, OpenTelemetry, or similar tools
• Programming/Scripting: Proficiency in Python, Bash, or Shell scripting. Basic understanding of API parsing and JSON manipulation
• CI/CD Pipelines: Hands-on experience with Jenkins, GitHub Actions, ArgoCD, or similar tools
• Incident Management: Experience with on-call rotations, SLOs, SLIs, SLAs, Escalation Policies, and incident resolution
• Databases: Experience in monitoring MongoDB, Redis, Elasticsearch, Queue-based systems, etc.

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Why HighLevel?

• A global remote-first team that values innovation, collaboration, and personal growth
• Work on cutting-edge cloud technologies with a focus on system reliability and performance
• Be part of a platform that powers over 1.5 billion messages and generates 200 million leads every month

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Tags:
#SRE #SiteReliabilityEngineer #CloudInfrastructure #DevOps #AWSJobs #GCPJobs #Docker #Kubernetes #PythonJobs #RemoteJobs #IndiaJobs #TechJobs