HCLTech Hiring Service Desk Analyst

HCLTech – Service Desk Analyst – Hiring Now in Lucknow (Hybrid IT Support Role)

Company: HCL Technologies
Job Role: Service Desk Analyst
Qualification: Any Bachelor's Degree (IT/CS preferred)

Experience: 6 months to 3+ years
Salary: ₹3.2 – ₹5.5 LPA (Based on experience and skillset)
Job Location: Lucknow, Uttar Pradesh, India
Last Date: Immediate Hiring – Apply ASAP

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Job Description:

HCLTech, one of the fastest-growing global tech giants, is actively hiring Service Desk Analysts in Lucknow. This is your opportunity to work with a world-renowned company providing IT support and cloud-enabled solutions to global enterprises.

You will be responsible for offering frontline technical assistance, resolving user queries, and supporting internal IT infrastructure. This is an ideal role for professionals seeking to grow their careers in IT support, cloud computing, and enterprise service operations.

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Key Responsibilities:

• Provide Level-1 IT support via phone, email, and remote tools
• Troubleshoot hardware/software/network issues
• Log incidents and service requests into ticketing systems (e.g., ServiceNow)
• Assist users with Microsoft Office 365, Windows OS, and Active Directory
• Follow up with end-users to ensure issue resolution and satisfaction
• Escalate complex issues to the next support tier when needed
• Adhere to ITIL processes and service desk SLAs
• Document technical issues and maintain support knowledge base

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Required Skills:

• Good verbal and written communication skills
• Strong analytical and troubleshooting abilities
• Knowledge of basic networking, Windows OS, and desktop applications
• Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira
• Willingness to work in rotational shifts (24x7 support)
• Ability to handle pressure and multitask in a fast-paced environment

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Preferred Qualifications:

• ITIL Foundation Certification (preferred)
• Microsoft Certified: Azure Fundamentals (optional)
• CompTIA A+ or equivalent (a plus)

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Salary Insights:

Entry to mid-level IT support professionals in Lucknow typically earn ₹3.2–₹5.5 LPA. Those with certifications and strong troubleshooting skills often receive higher compensation packages.

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Career Growth:

This position is a gateway to advanced roles in System Administration, Cloud Support (AWS, Azure), and Cybersecurity. HCLTech offers internal training programs and global mobility options.

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Global Opportunity:

As part of HCLTech's international support infrastructure, this role provides a platform to transition into global IT operations and remote tech jobs serving US, UK, and Canadian clients.

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Tags:
#ITSupportJobs #ServiceDeskAnalyst #HCLTechCareers #CloudCareers #RemoteJobs #HiringNow #HighSalaryJobs #AzureSupportRoles #ITILJobs #LucknowTechJobs

Keywords:
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