Grid Dynamics Hiring IT Support Engineer

IT Support Engineer at Grid Dynamics

Company: Grid Dynamics
Job Role: IT Support Engineer
Qualification: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Experience: 5+ Years (Tier 2/3 Support, Desktop, Helpdesk, or similar roles)
Salary: Best in Industry
Job Location: Chennai, Tamil Nadu
Last Date: Immediate Joiners Preferred

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Job Description

Grid Dynamics is hiring an experienced IT Support Engineer to support and optimize complex IT environments. This is a hands-on technical role with significant impact, offering an opportunity to collaborate across departments and deliver enterprise-grade support for internal systems, networks, hardware, and software.

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Key Responsibilities

Advanced Technical Support & Troubleshooting

• Provide advanced technical support via phone, email, remote tools, or in-person
• Diagnose and resolve hardware issues (laptops, desktops, printers, mobile, servers)
• Resolve complex software, OS (Windows, macOS, Linux), and network connectivity issues
• Perform root cause analysis and implement preventive solutions

System Administration & Maintenance

• Administer user accounts, groups, and access using Active Directory, Azure AD, and Google Workspace
• Manage and support Microsoft 365, Zoom, and other enterprise applications
• Troubleshoot network devices: routers, switches, Wi-Fi access points
• Handle AV setup, device provisioning, and IT asset lifecycle management

Process Optimization & Documentation

• Improve IT support processes, document workflows, and write knowledge base articles
• Create IT policies, SOPs, and compliance checklists
• Use ITSM tools like Jira Service Desk for ticketing and performance tracking

Project Involvement & Collaboration

• Participate in software rollouts, hardware refresh cycles, office moves, and infrastructure upgrades
• Collaborate with security, network, and systems teams
• Train new employees and promote IT best practices

Security & Compliance

• Enforce cybersecurity policies (patching, antivirus, phishing awareness)
• Maintain asset inventory and compliance with data protection policies

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Qualifications

• Bachelor’s in CS, IT, or relevant discipline (or equivalent hands-on experience)
• Minimum 5 years in Tier 2/3 IT Support, Desktop, or Helpdesk roles
• Strong experience with:
  • Windows 10/11, macOS (minimum 2 years with Mac support)
  • Microsoft Office 365, Google Workspace
  • Active Directory, Azure AD
  • Networking (TCP/IP, DNS, DHCP, VPNs, Wi-Fi)
  • Remote support tools (e.g., AnyDesk, TeamViewer)
• Bonus Skills:
  • PowerShell, Python for automation
  • ITSM tools like ServiceNow, Jira Service Desk
  • Certifications: CompTIA A+, Network+, Security+, Microsoft 365 Certified

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Key Skills

• Excellent verbal and written communication
• Strong analytical and troubleshooting skills
• Ability to multitask, prioritize, and work under pressure
• Proactive, customer-focused, and highly professional

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