Glean Hiring Technical Support Engineer

Technical Support Engineer (EST Shift) at Glean

Company: Glean
Job Role: Technical Support Engineer
Shift Hours: 5:30 PM – 2:30 AM IST (EST Shift)
Qualification: Bachelor's Degree (Engineering or related field preferred)

Experience: 1+ Years Preferred / Freshers with relevant skills can apply
Salary: Best in Industry (High-paying SaaS support role)
Job Location: Bangalore, India
Last Date: Apply Immediately (Rolling Basis)

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About Glean

Founded in 2019, Glean is an AI-powered knowledge management platform helping organizations seamlessly find, organize, and share information. Glean integrates with tools like Google Drive, Slack, and Microsoft Teams, ensuring fast access to critical knowledge and boosting team productivity.

Led by former Google executive Arvind Jain, Glean is redefining the way enterprise employees interact with information, combining enterprise search, generative AI assistants, and SaaS integration in one powerful Work AI platform.

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Job Description

As a Technical Support Engineer at Glean, you will be responsible for both proactive and reactive support across Glean’s enterprise customers. You’ll work closely with customers, internal engineers, and product teams to ensure a seamless user experience and contribute to improving the product and support process.

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Key Responsibilities

• Own implementation, customization, and support for Glean customers
• Troubleshoot REST API issues and network-related challenges
• Assist customers in onboarding data sources and optimizing their search experience
• Provide technical assistance on SSO, SAML, and OAuth integrations
• Monitor system health metrics, identify root causes, and take corrective action
• Coordinate resolution of customer-impacting incidents with internal teams
• Document known issues and contribute to the internal knowledge base
• Support integration with platforms like Google Drive, Slack, Teams, etc.

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Required Skills

• Strong communication and customer-facing interaction skills
• Hands-on experience in support engineering or customer solutions
• Knowledge of REST APIs, OAuth, SSO/SAML authentication
• Proficiency in Linux, SQL, and basic Kubernetes
• Ability to analyze logs, browser traces, and stack traces
• Experience in cloud platforms: AWS, GCP, or Azure
• Exposure to SaaS tools or enterprise system integrations
• Knowledge of LLMs (Large Language Models) and how GPT works is a plus
• Experience with GitHub, Jira, and Confluence (preferred)

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Preferred Background

• B.E/B.Tech in Computer Science or equivalent
• Experience in technical support, customer engineering, or professional services
• Exposure to enterprise SaaS products or knowledge management platforms

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Why Join Glean?

• Work with cutting-edge AI-powered enterprise technology
• Be part of a customer-obsessed, fast-growing startup
• Collaborate with ex-Google and IIT alumni on impactful projects
• Gain deep exposure to cloud computing, LLMs, and enterprise search

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