Gainsight Hiring TechOps NOC Engineer

** TechOps NOC Engineer – Gainsight | Apply Now**

Company: Gainsight
Location: Hyderabad, India
Job ID: R-100926
Job Type: Full-Time (24/7 Shift Operations)
Experience: 2–3 Years
Domain: TechOps / NOC / Cloud Monitoring / Linux / AWS
Last Date: Apply ASAP

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Why Join Gainsight?

Ranked #1 on Glassdoor’s 2023 Best Places to Work, Gainsight is a “Human-First” tech company helping global businesses grow efficiently through customer success, product experience, and community engagement. With offices across the US, UK, India, Israel, and more, we are industry-recognized by Forbes, Fortune, and Vista Equity Partners.

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Key Responsibilities:

• Monitor alerts and proactively respond to incidents using tools like Nagios, Xymon, etc.
• Handle critical alarm escalations via chat/email/call and ticketing systems.
• Follow SOPs (as documented in Confluence) for troubleshooting and escalation.
• Perform basic system troubleshooting, collaborate with TechOps team for resolution.
• Work in a 24/7/365 rotational environment.

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Required Qualifications:

• 2–3 years’ experience supporting production environments.
• Bachelor's in Computer Science, Engineering or related technical discipline (or equivalent experience).
• Experience in Linux system administration (RHCE certification a plus).
• Exposure to AWS or other cloud platforms (certification preferred).
• Working knowledge of SQL and relational databases.
• Strong analytical skills, ability to triage and prioritize incidents.
• Excellent English communication (verbal and written).

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Preferred Tools & Technologies:

• Linux (RHEL/CentOS/Ubuntu)
• AWS, Cloud Monitoring Tools
• Nagios, Xymon, or similar
• SQL databases
• Jira, Confluence, Slack (for team operations)

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Perks at Gainsight:

• Monthly Recharge Days
• Top-rated leadership with 99% Glassdoor approval
• Career development & mentorship
• Inclusive culture and Teammate Resource Groups
• Legendary parody videos and fun team culture

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Diversity & Inclusion:

At Gainsight, we’re committed to a diverse and inclusive workplace. We welcome individuals from all backgrounds, experiences, and perspectives to bring their full selves to work.

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Tags:

#TechOps #NOCEngineer #LinuxJobs #AWSJobs #HyderabadJobs #GainsightCareers #Monitoring #CloudSupport #ITJobs #NalgondaToday #HumanFirst