Exclusive Networks Hiring Support Engineer

Support Engineer at Exclusive Networks

Company: Exclusive Networks
Job Role: Support Engineer
Qualification: B.Sc. / B.Tech / BCA in Computer Science, IT, or equivalent

Experience: 1–2 Years
Salary: Best in Industry (High-paying support engineering role)
Job Location: Bangalore (Hybrid)
Last Date: Apply Immediately (Rolling Applications)

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Job Description

Exclusive Networks is hiring a Support Engineer to join its cybersecurity-focused team in Bangalore. The role involves troubleshooting technical issues, collaborating with internal teams, and supporting enterprise-level IT systems and security products.

This is a fantastic opportunity to work in a hybrid work model for a global cybersecurity specialist present in over 45 countries and serving clients across 170+ regions.

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Key Responsibilities

• Own and manage customer technical issues through resolution
• Research, diagnose, and troubleshoot hardware/software/network issues
• Collaborate with internal teams to escalate and resolve complex problems
• Provide prompt, accurate, and customer-focused technical support
• Document knowledge in the form of KB articles and technical notes
• Prepare reports and maintain proper issue tracking in line with SLA
• Work on firewalls and network security tools (e.g., Palo Alto Firewall)

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Required Skills

• 1–2 years of experience in technical support or IT engineering roles
• Hands-on experience with system/software/hardware troubleshooting
• Understanding of network security, firewalls, and enterprise systems
• Strong problem-solving and analytical skills
• Excellent communication and client-handling abilities

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Preferred Qualifications

• Prior experience supporting Palo Alto Firewall or similar technologies
• Experience in writing technical documentation and reports
• Familiarity with enterprise-grade IT systems and support frameworks

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Why Join Exclusive Networks?

• Work with a global leader in cybersecurity and digital trust
• Collaborate with international teams and leading technology partners
• Get trained in cutting-edge IT infrastructure and security tools
• Receive benefits including insurance, provident fund, and travel expense reimbursement
• Be part of a diverse, inclusive, and innovation-driven work culture

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