Esper Hiring Technical Support Engineer

Technical Support Engineer at Esper

Company: Esper
Job Role: Technical Support Engineer
Qualification: Any Graduate (Preferably with technical background in CS, IT, ECE)

Experience: 2–5 Years
Salary: Best in Industry (High-paying SaaS support role)
Job Location: Bangalore (Hybrid/On-site)
Last Date: Rolling Applications – Apply ASAP

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Job Description

Esper is transforming device management with modern, AI-powered, and automated solutions. Trusted by global brands like Google, DoorDash, Taco Bell, and Intelity, Esper delivers exceptional mobile device experiences at scale.

We are hiring a Technical Support Engineer to provide Tier-1/Tier-2 support for our cloud-based Mobile Device Management (MDM) platform. If you have a passion for solving technical issues and ensuring customer satisfaction in a SaaS-based product environment, this role is for you.

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Key Responsibilities

• Provide email and phone-based support for Esper's global customers
• Troubleshoot SaaS-based MDM platform issues and resolve them efficiently
• Simulate customer environments using real devices for debugging
• Gather technical data/logs and collaborate with internal product teams
• Maintain high standards in response time, resolution, and customer satisfaction
• Work in rotational day/night shifts as required
• Use tools like Zendesk, Jira, Salesforce for tracking issues and tickets

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Required Skills

• 2–5 years of experience in technical/customer support (preferably in SaaS or MDM)
• Strong understanding of Android and iOS mobile platforms
• Familiarity with log collection, system diagnostics, and analytical tools
• Experience with CRM and issue tracking tools (Zendesk, Salesforce, Jira)
• Excellent English communication – written and verbal
• Ability to multitask, prioritize, and work independently in fast-paced environments

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Preferred Qualifications

• Hands-on exposure to Mobile Device Management (MDM) or Enterprise Mobility Management (EMM)
• Experience supporting cloud-based consoles or DevOps, SaaS, or hardware products
• Understanding of scripting or system tools for mobile environments
• Previous experience in a high-growth product company or startup

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Why Join Esper?

• Work with some of the most innovative enterprise mobility clients
• Collaborate in a growth-focused, agile environment
• Get hands-on exposure to cutting-edge SaaS, DevOps, and MDM platforms
• Fast-track your career in technical support, product support, or cloud technologies

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