Esper Hiring Technical Support Engineer
Esper
Esper off campus drive : Job Overview
| Company | Esper |
| Location | Bangalore |
| Category | Software |
| Employment Type | full-time |
| Posted | 26 Apr 2025 |
| Status | Active |
Job Description
Technical Support Engineer | Esper
Company: Esper
Department: Customer Delight - Technical Support
Location: Bangalore, India
Experience: 2-5 Years
Employment Type: Full Time
About Esper
Esper is redefining device management by driving business growth through automation, improved security, and operational efficiency. Recognized on Inc. Magazine's 2024 5000 and Deloitte Technology Fast 500, Esper powers device experiences for brands like Google, Doordash, Taco Bell, and Intelity.
Job Summary
As a Technical Support Engineer, you will be the first line of technical support for Esper’s diverse clientele, helping deliver exceptional device experiences and resolving issues quickly and efficiently.
Responsibilities
- Deliver telephone and email-based technical support to Esper customers.
- Gather information, diagnose and investigate issues, and provide comprehensive solutions.
- Offer excellent customer service for Mobile Device Management (MDM) solutions.
- Plan, prioritize, and manage workloads to meet service standards.
- Ensure swift responses to all customer requests.
- Troubleshoot customer environments using a variety of devices.
- Collaborate with internal product support teams for issue resolution.
- Adapt to different shifts (day/night).
- Continuously upgrade your skills and technical expertise.
Requirements
- Knowledge of SaaS product support in a cloud console environment; experience with mobility solutions preferred.
- Proficiency in Mobile Device Platforms (Android and iOS).
- Familiarity with log collection and analysis tools.
- Experience with support desk/CRM tools like Zendesk or Salesforce.
- Exposure to issue tracking software such as Jira.
- 2–5 years of experience in customer support or customer experience roles.
- Strong decision-making skills and the ability to work independently.
- Excellent communication skills in English (written and verbal).
- Strong multitasking ability and attention to detail.
- Passionate about solving customer issues.
Bonus Points For
- Domain expertise in DevOps, Hardware, SaaS, or Android.
- Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).
- Proven experience in a dynamic, high-growth environment.
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Tags:
Technical Support Engineer Jobs Bangalore, SaaS Support Jobs India, MDM Support Jobs, Android Device Management Jobs, Esper Careers, Customer Experience Jobs, Cloud Console Support Jobs, Zendesk Salesforce Jira Careers, High CPC Tech Jobs India
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