Technical Support Engineer II

Company: CData
Location: Bangalore, Karnataka, India

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About CData:

CData is the real-time data connectivity company, enabling users to access and work with their data across a wide range of applications and platforms. We offer products that help organizations unlock value from diverse and decentralized data assets, providing over 250 real-time data connectors to databases, file systems, and SaaS applications.

Operating globally, with headquarters in Chapel Hill, NC, and a significant presence in Bangalore, India, CData serves over 10,000 organizations. Our solutions are crucial for data integration, business intelligence, artificial intelligence, and more.

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Role Overview:

As a Technical Support Engineer II, you will assist customers with technical issues via email, chat, and phone. This role requires problem-solving skills, the ability to research and debug issues independently, and strong communication abilities. The ideal candidate should have programming knowledge and a Bachelor's degree in a STEM field such as Computer Science or Engineering.

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Key Responsibilities:

• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask targeted questions to identify the root cause of issues
• Track and resolve system issues within agreed time limits
• Provide guidance to customers through phone, email, or chat until issues are resolved
• Escalate ongoing support issues to higher management in the Technical Support or Engineering Department
• Refer to internal or external resources to provide accurate tech solutions
• Ensure all issues are logged and managed within timeframes
• Prepare accurate reports and document solutions in the form of manuals or knowledge articles
• Perform basic code analysis and debug projects to troubleshoot coding issues
• Design mapping flows based on customer requirements

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Qualifications/Requirements:

• Excellent Communication Skills (both verbal and written)
• Strong problem-solving skills
• Ability to read and write code in at least one programming language (C#, Java, Python, etc.)
• Ability to work both independently and in a team
• Familiarity with relational databases and knowledge of SQL concepts (e.g., JOIN, aggregation)
• Experience with Linux environments, Cloud infrastructure, or DevOps is a plus
• 2 to 3 years of experience in a client-facing (technical) role
• Solid understanding of APIs
• Knowledge of data models and querying

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Important Notice:

CData does not use SMS or WhatsApp for recruitment. Any messages claiming to be from CData regarding job opportunities through these platforms are fraudulent. Always apply through the official CData Careers Page.

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