Associate Technical Support Engineer | Oracle

📍 Location: Hyderabad, Telangana, India
🧑‍💻 Type: Regular Employee
🗓️ Posting Date: February 24, 2025
💼 Experience: 3 to 5+ years
🔐 Security Clearance: Required
🗣️ Language: English (Proficiency Required)
❌ Visa/Work Permit Sponsorship: Not Available

🚀 Role Overview:

As an Associate Technical Support Engineer at Oracle, you'll be a key part of the Global Customer HUB (HUB), delivering post-sales support and solutions to Oracle’s customer base. You’ll act as an advocate for customer needs, managing service requests, troubleshooting issues, and ensuring customer satisfaction through timely resolutions.

📝 Responsibilities:

• Manage and resolve incoming service requests during active shifts
• Provide verbal and written translations for local language support when needed
• Research and troubleshoot customer entitlement and support issues using Oracle systems
• Maintain high-quality standards when updating and managing service requests (SRs)
• Monitor specific queues for unassigned or exception SRs, routing and assigning appropriately
• Handle customer escalations using documented escalation processes
• Encourage customers to use the support portal and communicate in English for SR resolution
• Contribute to continuous process improvement and knowledge management initiatives
• Collaborate with internal departments for problem resolution and knowledge sharing

🛠️ Required Skills & Qualifications:

• Education: Bachelor’s degree or higher
• Experience: Minimum 1 year of customer support experience (Call center experience preferred)
• Language: Proficiency in English (Additional languages are a plus)
• Technical Skills:
  • Strong and confident communicator with excellent telephone etiquette
  • Ability to write clear and concise email responses
  • Proficient in Microsoft Office applications
  • Excellent problem-solving skills and attention to detail
  • Proactive and customer-focused attitude

🌱 Why Oracle:

• Innovative Work: Be part of a global leader in cloud solutions tackling real-world challenges
• Diversity & Inclusion: Oracle celebrates diverse perspectives and fosters an inclusive workplace
• Career Growth: Opportunities for professional development and global exposure
• Comprehensive Benefits: Flexible medical, life insurance, and retirement options
• Community Engagement: Volunteer programs that give back to society

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🔖 Tags

#TechnicalSupport #OracleCareers #CustomerSupport #HyderabadJobs #TechJobs #SupportEngineer #OracleJobs