Adobe Hiring Fresher Technical Support Engineer | Adobe Off Campus Drive 2025

**Technical Support Engineer **

Company: Adobe
Location: Remote (Uttar Pradesh, India)
Category: Customer Experience
Job ID: R153844
Posted Date: 03/17/2025

About Adobe

Adobe is a global leader in digital experiences, empowering individuals and businesses with innovative tools for design, video, and digital media. Our mission is to transform the way people create and engage across every screen.

Role Overview

As a Technical Support Engineer – Video, you will provide expert-level support for Adobe’s Digital Media & Video products, ensuring a seamless experience for customers. You will troubleshoot technical issues, assist customers via chat and voice support, and enhance adoption of Adobe products.

Key Responsibilities

• Handle technical support requests for Adobe’s Digital Imaging and Video products, including Premiere Pro, After Effects, Audition, Character Animator, Premiere Rush, and Media Encoder.
• Resolve customer issues through voice and chat support, ensuring first-time resolution.
• Communicate product value to customers, supporting conversions, adoption, and revenue growth.
• Maintain a high standard of professional online support for global customers.
• Document all customer interactions in the case tracking system, ensuring clear and detailed written records in English.
• Assist customers with OS and application operations related to Adobe product usage.

Required Skills & Experience

• Excellent communication skills (spoken & written) with a typing speed of 50+ WPM.
• Strong customer service skills, with the ability to handle complex customer issues.
• 3+ years of experience troubleshooting software on Windows and Mac OS.
• Strong knowledge of diagnostic tools (MS Config, Task Manager, Event Viewer, Networking fundamentals).
• Cultural awareness, especially in handling global customers.
• Ability to work in a team environment and manage multiple responsibilities.
• Experience in training and knowledge-sharing within teams.
• General knowledge of Adobe Digital Media products, with advanced expertise in at least one product being an advantage.

Why Join Adobe?

• Work from home flexibility.
• Competitive compensation and benefits.
• Opportunities for career growth in a leading global tech company.
• Inclusive and diverse workplace, fostering innovation and creativity.

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