Vitel Global Communications Hiring Technical Support Engineer

Vitel Global Communications Pvt Ltd

Technical Support Engineer - VoIP

📍 Location: Hyderabad, Telangana

🕒 Shift Type: Night Shift

🎓 Qualification: Graduate

🏢 Mode of Operation: Work From Office

📆 Date: 2025-02-04

🔢 Number of Openings: 2

💼 Experience: 0.6 - 3 years

📅 Working Days: 5 days per week

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💡 About Vitel Global Communications:

Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We focus on providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.

As part of our expansion, we are seeking a dynamic and results-driven Technical Support Engineer to join our team in Hyderabad.

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🎯 Roles & Responsibilities:

• Provide technical support for VoIP-related issues through phone calls and emails.
• Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
• Assist customers with setup, configuration, and maintenance of VoIP systems.
• Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document and track customer interactions and technical issues in the support ticketing system.
• Conduct regular system checks and preventative maintenance to avoid service interruptions.
• Stay up-to-date with the latest VoIP technologies, trends, and best practices.
• Provide training and guidance to customers on VoIP system usage and features.

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🔑 Required Key Skills:

• CCNA Voice / CCNP Collaboration
• TCP/IP, Networking, LAN, WAN
• Routers, Switches, Firewalls
• SIP, RTP, H.323
• VoIP Troubleshooting & Support

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