Stripe is Hiring IT Support Engineer

IT Support Engineer

Location: Bengaluru, India
Employment Type: Full-time
Department: Infrastructure & Corporate Tech

About Stripe
Stripe is a global financial infrastructure platform powering payments, revenue growth, and financial automation for millions of businesses — from the world’s largest enterprises to startups. Our mission is to increase the GDP of the internet. As we scale, we’re looking for passionate individuals to join our journey and do the most meaningful work of their careers.

About the Role
We are seeking an IT Support Engineer to join the APAC Corporate Technology Services team. In this role, you will provide thoughtful and in-person IT support to Stripe employees and contractors. You’ll resolve technical issues, manage IT hardware and software, and ensure the smooth onboarding and offboarding of team members.

This is a dynamic position ideal for candidates who thrive in a fast-paced environment and enjoy direct interaction with end users.

Key Responsibilities

• Provide technical assistance and support for hardware, software, and IT-related queries.
• Respond via email, Slack, ticketing system, or in person to resolve technical issues.
• Offer in-person HelpDesk support to employees, contractors, and vendors.
• Troubleshoot macOS, Chrome OS, and iOS systems and related peripherals.
• Manage SaaS tools such as Google Workspace, Zoom, JIRA, Confluence, and Dropbox.
• Run diagnostic programs and troubleshoot automation scripts (e.g., Bash, Ruby, Python).
• Support laptop provisioning for new hires and coordinate fleet hardware upgrades.
• Assist with onboarding training and IT curriculum.
• Maintain detailed IT documentation for internal and external stakeholders.
• Ensure proper IT offboarding processes and asset tracking for departing team members.
• Support office technology: Zoom Rooms, printers, schedulers, etc.
• Promote IT best practices and escalate complex issues to the infrastructure team.

Who You Are

You are a solution-driven IT support professional who thrives in a collaborative environment. You take ownership, prioritize tasks efficiently, and are passionate about delivering excellent end-user support.

Minimum Requirements

• 2+ years of hands-on experience in IT HelpDesk or desktop support roles
• Proficiency with Apple systems and software (macOS, iOS)
• Familiarity with Google Workspace, Slack, Zoom, Dropbox, JIRA, and Confluence
• Basic knowledge of scripting and automation using Bash, Python, or Ruby
• Experience with endpoint management tools (DEP, Munki, Chef, Jamf)
• Ability to prioritize and manage multiple IT support tickets and projects independently
• Strong written and verbal communication skills
• Customer-centric mindset with a humble and empathetic approach to support

In-Office Expectations

Employees in Bengaluru are expected to work 100% from the office due to the operational nature of the role. In-person presence is critical for hardware support, user onboarding, and collaboration with cross-functional teams.

Compensation and Benefits

Stripe offers highly competitive compensation packages and benefits, including health insurance, wellness allowances, generous time off, and ongoing learning opportunities. Pay transparency policies vary by country and will be discussed during the hiring process.

Why Join Stripe

• Be part of a company that drives innovation in the fintech and payment infrastructure sectors.
• Collaborate with a global team solving complex technical challenges.
• Contribute to operational excellence that impacts millions of users around the world.
• Work in a fast-growing environment with opportunities for skill growth and career advancement.

How to Apply

Click "Apply Now" to begin your application process. If your experience aligns, our hiring team will contact you to discuss next steps.

---

Relevant Tags
#ITSupportJobs #CorporateTech #AppleSupportEngineer #SaaSTools #HelpDeskEngineer #FintechIT #StripeCareers #TechSupport #PythonAutomation #BashScripting #EndpointManagement #GoogleWorkspaceAdmin #ZoomSupport #MacOSTroubleshooting #JIRAAdmin #BengaluruJobs #HighCPCRole #CloudInfrastructureSupport