Associate Cloud Support Engineer – Sphera (Bengaluru, Karnataka)

Company: Sphera
Location: Bengaluru, Karnataka, India
Experience: 0–3 Years
Employment Type: Full-Time

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About Sphera

Sphera is a leading global provider of enterprise software and services that empower organizations to manage and optimize their Environmental, Health, Safety, and Sustainability (EHS&S) operations.

Our mission is to create a safer, more sustainable, and productive world.

Sphera is a portfolio company of Blackstone, a global leader in private equity, technology, and innovation. Together, we focus on delivering high-performance, ESG-driven solutions to enterprises worldwide.

We are guided by our core values: Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration — the foundation of our success and culture.

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Role Overview

We are seeking a passionate and skilled Associate Cloud Support Engineer to join our global cloud operations team in Bengaluru.
You will play a key role in ensuring the reliability, availability, and performance of Sphera’s cloud-based solutions by monitoring, triaging, and resolving incidents across our infrastructure.

This is an excellent opportunity for individuals aspiring to build a career in Cloud Operations, DevOps, and Site Reliability Engineering.

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Key Responsibilities

• Provide technical support for Sphera Cloud products and the underlying platform infrastructure.
• Monitor and manage cloud systems, applications, and network performance.
• Act as the first responder to automated and user-generated alerts, ensuring swift resolution.
• Participate in patching, upgrades, and maintenance activities at both infrastructure and application levels.
• Follow standard operating procedures (SOPs) for incident management and escalation.
• Document technical processes, issues, and solutions to improve team knowledge.
• Maintain high levels of customer satisfaction by resolving issues efficiently and professionally.
• Communicate key findings and incident updates to peers and stakeholders.

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Requirements

• Excellent interpersonal and communication skills.
• Strong customer support and problem-solving capabilities.
• Willingness to work in a 24x7 global cloud support environment.
• Eagerness to learn emerging cloud technologies.
• Experience or knowledge of public cloud platforms (preferably Microsoft Azure).
• Ability to thrive in a fast-paced and dynamic environment.

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Preferred Qualifications

• Strong foundational knowledge of Cloud Technologies and Infrastructure Management.
• Exposure to ITIL processes and operational best practices.
• Microsoft Azure Certifications (AZ-900 / AZ-104) are a plus.
• Bachelor’s degree in Computer Science, Information Technology, or related field.

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Why Join Sphera

• Be part of a global ESG and sustainability leader backed by Blackstone.
• Work with cutting-edge cloud technologies and modern infrastructure tools.
• Learn from experienced cloud professionals and gain exposure to international operations.
• Opportunity for career growth in Cloud Engineering, DevOps, and SRE roles.

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