Sourcebae Hiring L2 Support Engineer (NetSapiens)

**L2 Support Engineer (NetSapiens) – Sourcebae – Remote

Company: Sourcebae
Job Role: L2 Support (NetSapiens)
Qualification: Bachelor’s degree in IT, Networking, or related field (preferred)
Experience: 3+ Years

Salary: Not Disclosed (Competitive)
Job Location: Remote
Openings: 1
Posted: 1 day ago
Last Date: Apply Immediately

---

Primary Skills:

• NetSapiens platform
• Linux
• Networking

Good to Have:

• SIP
• MySQL

---

Job Description:

Sourcebae is looking for an experienced L2 Support Engineer with expertise in the NetSapiens platform. The ideal candidate should be comfortable with Linux systems, core networking principles, and VoIP/SIP technologies.

---

Key Responsibilities:

• Provide L2 support for the NetSapiens platform and related infrastructure
• Perform configuration reviews and implement changes based on standards and best practices
• Troubleshoot NetSapiens Admin UI, Manager Portal, and phone provisioning issues
• Handle high-priority tickets and escalate appropriately
• Manage and support distributed MySQL databases (optional)
• Troubleshoot QoS issues and legal intercepts/recordings
• Install Linux updates and apply feature/maintenance releases
• Collaborate with clients to implement and optimize solutions
• Analyze system performance and maintain resource efficiency
• Perform ongoing support and enhancement of platform performance

---

Technical Skills Required:

• Strong understanding of Linux operating systems
• Solid grasp of TCP/IP, routing, switching, and SIP
• Hands-on experience in VoIP, telephony systems
• MySQL management (preferred)
• Troubleshooting network and server issues in real-time environments

---

Soft Skills:

• Excellent communication skills
• Customer service orientation
• Strong problem-solving mindset
• Ability to handle after-hours work when necessary

---

Interview Process:

• 3 Rounds of Interviews
• Quick onboarding – ASAP

---

Work Type:

Remote (Full-Time)

---

Tags:

#L2Support #NetSapiensJobs #LinuxSupport #VoIPJobs #MySQL #RemoteJobs #Networking #ITSupportJobs #SIPSupport

Keywords:

NetSapiens jobs remote, SIP support engineer, VoIP L2 support job, Linux and MySQL support roles, network troubleshooting engineer, telephony support engineer remote, Sourcebae L2 careers

---

Follow Us:

@Instagram