IT Support Engineer | Simeio | Bangalore, Karnataka, India

Simeio is hiring IT Support Engineers! This is a fantastic entry-level opportunity for those looking to start their career in technical support and IT infrastructure. Simeio is a global leader in identity and access management, offering services like Access Management, IGA, PAM, and CIAM to Fortune 1000 companies worldwide.

Location: Bangalore, Karnataka, India
Experience: Entry Level
Employment Type: Full-time
Industry: IT Services

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Key Responsibilities

• Respond to customer inquiries: Provide technical support via phone, email, and chat
• Diagnose and resolve issues: Troubleshoot basic hardware and software problems
• Incident logging and management: Document and track issues in the ticketing system
• Escalation: Escalate complex problems to L2/L3 support teams
• Follow-up: Ensure issues are fully resolved and follow up with customers
• Maintain documentation: Keep technical documentation and service catalogs up to date
• Participate in team meetings: Contribute to knowledge sharing and team collaboration

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Qualifications

• Education: Bachelor’s degree
• Experience: Previous experience in a technical support or customer service role is a plus

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Skills Required

• Strong problem-solving and troubleshooting abilities
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks
• Customer-focused with strong interpersonal skills
• Basic networking knowledge
• Familiarity with Windows, Linux, and Mac operating systems
• Experience with ticketing systems like ServiceNow or Service Desk
• Proficiency in remote desktop tools
• Understanding of basic IT concepts and terms
• Strong time management and organizational skills
• Basic knowledge of Office 365, Azure, Intune, and Antivirus

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Working Conditions

• Shift work: May require working in shifts to provide 24/7 support
• Work mode: 5 days working from office

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About Simeio

Simeio is a global identity and access management service provider, headquartered in the USA with offices in India, Canada, Costa Rica, and the UK. Established in 2007 and backed by private equity firm ZMC, Simeio partners with leading IAM software vendors to deliver cutting-edge solutions across on-premise, cloud, and hybrid environments.

Simeio serves Fortune 1000 companies across industries like financial services, technology, healthcare, media, retail, and public sector.

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