ShipBob Hiring Technical Support Administrator III - IT

Technical Support Administrator III - IT – ShipBob, Inc.

Location: Remote – India
Department: IT
Experience Required: 4–6 years
Job Type: Full-Time

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About ShipBob

ShipBob is a global supply chain and fulfillment technology platform designed to empower SMB and mid-market ecommerce merchants. We offer world-class fulfillment solutions through a hybrid model leveraging proprietary software and a global fulfillment network. Backed by top investors including Menlo Ventures, Bain Capital Ventures, and SoftBank Vision Fund 2, ShipBob is one of the fastest-growing tech companies headquartered in Chicago.

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Role Overview

As a Technical Support Administrator III, you will play a vital role in ensuring technical support services meet service levels, maintain high quality, and ensure end-user satisfaction. This includes supporting IT operations, incident management, IAM, and contributing to continuous improvement in a remote-first, cloud-first environment.

You will report to the Manager of Information Technology.

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Key Responsibilities

• Serve as escalation point for unresolved 1st-tier IT support issues
• Troubleshoot desktop, laptop, mobile, and cloud/enterprise software and hardware
• Support Windows, Apple, printers, peripherals, and networking devices
• Manage IAM (Entra ID) in an enterprise setting
• Track and resolve incidents via Jira Service Management
• Collaborate with 3rd party service providers
• Document and improve internal IT processes
• Author and maintain KB articles, FAQs, manuals in Confluence
• Facilitate training materials for users
• Monitor SLA compliance and lead review meetings
• Ensure consistent implementation of IT processes across the team
• On-call escalation support including weekends and holidays

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Required Qualifications

• Bachelor's degree in Computer Science or related field
• 4–6 years of IT End User Support & Systems Administration
• Experience with Windows OS, MacOS, Office 365, Azure/Cloud platforms
• Familiarity with Intune / Mosyle / MDM tools
• Experience in app packaging, configurations, and compliance policies
• Hands-on with PowerShell scripting and PowerApps
• Understanding of SSO and SCIM enablement
• Comfortable with ticketing systems (JSM, ServiceNow, BMC Remedy)
• Strong communication skills with a global support mindset

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Perks & Benefits

• Medical, Term & Accidental Insurance
• All Purpose Leave (Casual & Sick): 12 days
• Earned Leave: 15 days
• Public Holidays: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance

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About You

We’re seeking energetic high performers who:

• Thrive in fast-paced, collaborative, results-driven environments
• Are motivated by accountability and complex challenges
• Embrace ownership, humility, and innovation
• Want to contribute directly to a mission with tangible outcomes

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Equal Opportunity Employer

ShipBob is committed to diversity and inclusion and does not discriminate based on race, gender, religion, age, or any other protected status.

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Tags:

#TechSupportJobs #RemoteIndiaJobs #WindowsSupport #MacSupport #CloudTech #IAM #PowerShell #ITCareers #ShipBob #HiringNow #DevOpsSupport