Sendbird Hiring Technical Support Engineer

Technical Support Engineer
Company: Sendbird
Location: Bengaluru, Karnataka, India (Hybrid)

---

About Sendbird:

At Sendbird, our mission is to build connections in a digital world. We believe in creating authentic connections through digital conversations, overcoming the limitations of legacy SMS and email systems. We help businesses bridge physical, cultural, and language divides through advanced messaging platforms, empowering them to create more meaningful interactions.

We’re looking for a Technical Support Engineer to join our team. This role is ideal for individuals passionate about troubleshooting, technical support, and working with a variety of technologies. As a key part of our Technical Services team, you'll support customers like PayTM and Reddit, helping them integrate our communication solutions into their platforms (Video/Chat/SMS).

---

What You Will Do:

• Technical Troubleshooting:
  • Diagnose and resolve customer-reported issues, reproducing problems and identifying the root cause.
• Product Knowledge:
  • Develop a deep understanding of SendBird's technology and underlying architecture.
• Tool Development:
  • Build tools that expedite the troubleshooting process.
• Collaboration:
  • Work closely with engineering teams to improve products and ensure high-quality service.
• Customer Support:
  • Provide enterprise-level customer support within agreed SLAs (Service Level Agreements), managing service metrics and responding to inquiries across various communication channels.
• Shift Rotation:
  • Participate in a flexible shift rotation to support customer inquiries, especially those from EMEA (2 pm - 11 pm IST).

---

Who You Are:

• Communication Skills:
  • Excellent written and oral communication skills with strong empathy for customer needs.
• Technical Knowledge:
  • Familiar with basic web technologies (HTTP, HTML, RestfulAPI, WebSocket).
  • Knowledge of mobile platforms such as iOS, Android, React Native, React, or Angular.
• Experience:
  • 1-2 years of professional experience in technical support or a similar role.
  • Understanding of SaaS software, API servers, and SDK components.
• Debugging Skills:
  • Ability to debug and troubleshoot complex systems in web servers, databases, and mobile devices.

---

It’s Helpful If You Also Have:

• Startup Experience:
  • Experience working with an API startup.
• Customer Support Tools:
  • Familiarity with tools such as Salesforce or Jira.
• Programming Skills:
  • Ability to read and debug code, with knowledge of at least one programming language or over 1 year of experience as a software engineer.

---

Benefits:

• Flexibility:
  • Work from home with an internet stipend (2,400 INR) and necessary work equipment.
• Health & Well-being:
  • Health insurance coverage (up to 4,000 INR).
  • Generous Paid Time Off (20 days per year), including a birthday leave, floating Rest and Rejuvenate Day, and special leaves for life events.
  • 12 weeks of parental leave.
• Annual Boosts:
  • BYBS (Be Your Best Self) Boost: 142,000 INR annually (for personal development, vacations, etc.).
  • Global Citizenship Boost: Reimbursement for language lessons (up to 13,000 INR/month).
• Weekly Lunches:
  • Company-paid weekly lunches using your local home delivery app.

---

Why Apply:

At Sendbird, we value diversity and believe in providing equal employment opportunities. We encourage applications from all candidates, and we do not discriminate based on race, color, religion, marital status, age, gender, sexual orientation, or any other status protected by law.

---

---

Follow Us for More Jobs:

• Instagram
• YouTube
• Telegram Channel
• LinkedIn

---

Tags:

#TechnicalSupport #SaaS #API #MobilePlatforms #TechJobs #CustomerSupport #Sendbird #HybridJobs #BengaluruJobs