Rocket Software Hiring Associate Technical Support Engineer

Rocket Software is Hiring Associate Technical Support Engineer | Apply Now in Pune

Company: Rocket Software
Position: Associate Technical Support Engineer
Location: Pune, India
Job Type: Full-Time | Permanent
Experience Required: 2+ Years
Shift: Standard Business Hours (Some weekend/holiday support may be required)
Posted On: Recently Updated
Application Mode: Online

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About the Role:
Rocket Software is looking for an Associate Technical Support Engineer to support clients using Rocket’s mission-critical software solutions. This role involves diagnosing, troubleshooting, and resolving software issues, while also helping internal engineering teams with accurate bug reports and reproducible cases. If you're passionate about technology, problem-solving, and customer support, this role is for you!

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Key Responsibilities:

• Handle Level II support for assigned products
• Troubleshoot installation, configuration, and functionality issues
• Validate business impact statements and understand customer priorities
• Research using documentation and internal knowledge base
• Reproduce customer issues and recommend solutions
• Create detailed and reusable case tracking documentation
• Mentor junior support staff and contribute to internal knowledge
• Participate in internal initiatives and cross-functional collaboration
• Occasionally provide after-hours or weekend support

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Skills and Qualifications:

• 2+ years of experience in technical support or software engineering roles
• Strong technical knowledge of computer systems and software products
• Bachelor’s Degree in Computer Science or related field (preferred)
• Strong problem-solving, communication, and teamwork abilities
• Familiarity with enterprise environments and customer-facing support

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Nice to Have:

• Experience using testing tools, scripts, or automation in support workflows
• Ability to mentor peers and contribute to training materials
• Self-directed and proactive in continuous learning
• Comfortable documenting technical collateral

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Work Culture & Values:

Rocket Software promotes a diverse, inclusive, and collaborative culture. Employees are treated with empathy, respect, and care. With over 20 global offices and a deep-rooted presence in enterprise software, Rocket is a trusted brand solving real-world business challenges.

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"It’s fun to work in a company where people truly BELIEVE in what they’re doing!"

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Equal Opportunity Commitment:

Rocket Software is an Equal Opportunity Employer. All qualified candidates will receive consideration regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status. Reasonable accommodations are available on request for candidates with disabilities.

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Tags:

#RocketSoftwareJobs #TechSupportEngineer #AssociateSupportEngineer #PuneJobs #EnterpriseSoftware #CustomerSupportJobsIndia #TroubleshootingJobs #Level2SupportJobs

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